Enpass shortcut gone, and can't find in "apps"

[bdm1995]

Very odd issue here. Up until today I have had a taskbar shortcut for Enpass. Now, it is just in the system tray, minimized, and my shorcut is gone. This is really annoying. I tried searching for the program file so I could pin a shortcut to the taskbar again, and I run into another issue, I can't find it. Tried searching in the windows 10 search bar as well as searching the C drive. What should I do? I have a lifetime subscription and I'd really like to have that shortcut on my taskbar.

[Garima Singh]

Hey @bdm1995

Welcome to the forum!

That's strange. Please install Enpass again using this link and restore the data from the cloud if you have synced it or you can also restore the data from the backup files saved locally. To restore the purchase, please refer this FAQ. Revert us back if the problem occurs again along with the OS version of device.

Thanks.

[Forsythia]

I have the same issue. Reinstalling doesnt help. The app does open on startup, and thats good, but it wont show up in the start menu anymore.

[Pratyush Sharma]

Hi @Forsythia,

Sorry for the trouble you are going through.

Please let us know are you using Enpass Website or Store version. Also, try to find the Enpass app in the start menu apps list and right-click on app entry and select -> More -> Pin to taskbar.

Thanks for your co-operation.