Oceanwaves Posted July 1, 2020 Report Share Posted July 1, 2020 Hello, I'm using Enpass without problems on SuSE Tumbleweed Linux, Android 10 and Windows 10. I now tried to install Enpass (v6.4.1.643) on Ubuntu 18.04 (64 Bit). When I try to restore my data from Google Drive Enpass calls Firefox, I log on to Google and give Enpass access to my Google Drive. When I try to redirect back to Enpass I only get an error "-978" in Enpass, see attached screen shot. What's wrong? Link to comment Share on other sites More sharing options...
Garima Singh Posted July 2, 2020 Report Share Posted July 2, 2020 Hey @Oceanwaves We are sorry for the inconvenience caused to you. Please try changing the default browser on the Ubuntu device and then try to restore the data from Google-drive cloud. If the problem persists, please share if you are able to access all Enpass data on any other device? Thanks! Link to comment Share on other sites More sharing options...
Lele78 Posted July 2, 2020 Report Share Posted July 2, 2020 Ciao Garima I'm a problem to sincronize the Enpass installed on IPAD with Google DRIVE Link to comment Share on other sites More sharing options...
Garima Singh Posted July 2, 2020 Report Share Posted July 2, 2020 Hey @Lele78 Welcome to the forum! For quick troubleshooting, disconnect the sync from all the devices and reconnect it again. If your problem persists, please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Are you getting any error message or code during sync? If yes, share it with us. Are you able to access all Enpass data on any device? Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page? Thanks! Link to comment Share on other sites More sharing options...
Oceanwaves Posted July 3, 2020 Author Report Share Posted July 3, 2020 On 7/2/2020 at 8:35 AM, Garima Singh said: Hey @Oceanwaves We are sorry for the inconvenience caused to you. Please try changing the default browser on the Ubuntu device and then try to restore the data from Google-drive cloud. If the problem persists, please share if you are able to access all Enpass data on any other device? Thanks! Hello, I installed Chromium and made it the default browser, then tried again to restore my data from Google Drive. This time it worked! Thanks for the help. The interface looks ugly on the Ubuntu system compared to my SuSE KDE Plasma system but since it is just a VM for tests it doesn't matter. Kind regards, Oliver 1 Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted July 6, 2020 Report Share Posted July 6, 2020 Hi @Oceanwaves, Thanks for notifying us. I'm glad to know that the problem has been resolved. We have noted down your feedback and forwarded it to the concerned team. Thanks for your feedback! Link to comment Share on other sites More sharing options...
ScottyJavea Posted February 21, 2021 Report Share Posted February 21, 2021 On 7/2/2020 at 8:35 AM, Garima Singh said: Hey @Oceanwaves We are sorry for the inconvenience caused to you. Please try changing the default browser on the Ubuntu device and then try to restore the data from Google-drive cloud. If the problem persists, please share if you are able to access all Enpass data on any other device? Thanks! Hi The Redirect just takes me back to the original Enpass page. I've tried Firefox and Chrome but no change to the problem. It used to work on Firefox. Link to comment Share on other sites More sharing options...
Garima Singh Posted February 22, 2021 Report Share Posted February 22, 2021 Hey @ScottyJavea Regret the inconvenience. If I have understood correctly, you are trying to restore the Enpass data from Google-Drive cloud and Enpass is crashing. If yes, please try signing off from the Google-Drive cloud account on the browser and then try to restore again. If the app still crashes, please share the below details- Which Enpass version you using? On which device and OS version are you having this issue? Have you send the crash report to us? If yes, please share the mentioned description on the same? Thanks! Link to comment Share on other sites More sharing options...
ScottyJavea Posted February 22, 2021 Report Share Posted February 22, 2021 Thanks for your reply Version 6.6.0 (775) Lenove laptop with Ubuntu Liux Two crash reports sent previously For some reason it has started working again without any changes being made from me. Long may it contunue Regards, ScottyJavea 1 Link to comment Share on other sites More sharing options...
ScottyJavea Posted February 24, 2021 Report Share Posted February 24, 2021 HI Garima, Started crashing again. Several reports have been sent. I haven't made any changes to anything. ScottyJavea Link to comment Share on other sites More sharing options...
ScottyJavea Posted February 26, 2021 Report Share Posted February 26, 2021 Hi Garima, Stuck again. Took six tries to get a response, so it does show that it will work. No problems with my Android app. Any ideas. ScottyJavea Link to comment Share on other sites More sharing options...
Garima Singh Posted February 26, 2021 Report Share Posted February 26, 2021 Hey @ScottyJavea Thanks for writing back. Please send the crash report again to us mentioning the link of this thread in the description box, it will be helpful for us to identify the crash report sent by you. Link to comment Share on other sites More sharing options...
ScottyJavea Posted February 27, 2021 Report Share Posted February 27, 2021 Hi Garima, See attached image of crash report. Is this enough for you? ScottyJavea Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted March 1, 2021 Report Share Posted March 1, 2021 Hi @ScottyJavea, Thanks for sharing this. But what we actually need is a comment in the description box to identify it, as mentioned in the screenshot. Link to comment Share on other sites More sharing options...
ScottyJavea Posted March 2, 2021 Report Share Posted March 2, 2021 Hi Pratyush, Please attached screen shot. ScottyJavea Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted March 2, 2021 Report Share Posted March 2, 2021 Hi @ScottyJavea, Thanks for sharing crash report. We have received your crash report, and our team is looking into it. Thanks for your co-operation. Link to comment Share on other sites More sharing options...
ScottyJavea Posted March 4, 2021 Report Share Posted March 4, 2021 Hi Pratyush More screen shot crash info in detail. ScottyJavea Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted March 4, 2021 Report Share Posted March 4, 2021 Hi @ScottyJavea, We have send a direct personal message to you asking for more details please check and revert. Thanks! Link to comment Share on other sites More sharing options...
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