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Bergnificent

Password of data on <redacted> is required.

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I noticed sync errors across my Windows/iOS devices and was given the message, "Password of data on <redacted> is required." After multiple failed attempts to recover, I completely deleted my data and created a new sync. That worked only for a few minutes (I was able to sync one other device), then all of my devices started giving the same error again, even the one that created the sync.

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Hi @Bergnificent,

Sorry for the trouble you are going through.

We regret the inconvenience and understand that you’re facing issues with OneDrive sync. Please follow the below steps to restore the sync:

  • Take a manual backup of the data on both the devices.
  • Disconnect the sync on all devices.
  • Remove the folders Enpass and Enpass1 on OneDrive account.
  • Log in to the site https://account.live.com/consent/Manage with the same Microsoft account and delete all the permissions for Enpass.
  • Re-set up the sync with OneDrive on all the devices and check.

If the issue persists, please let us know.

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Your workaround seems to be working. One thing to note. My Enpass folder used to be in the root of my OneDrive. At some point, an App folder was created which contained Enpass and Enpass1 folders.

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