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Password of data on <redacted> is required.


Bergnificent
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I noticed sync errors across my Windows/iOS devices and was given the message, "Password of data on <redacted> is required." After multiple failed attempts to recover, I completely deleted my data and created a new sync. That worked only for a few minutes (I was able to sync one other device), then all of my devices started giving the same error again, even the one that created the sync.

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Realized that this forum (which is where we are directed when selecting 'Support Forum' from the Help menu in the Windows app) is a little off the beaten path. This is a know issue with no current fix as mentioned by the Dev team here: https://discussion.enpass.io/index.php?/topic/17195-sync-lost-password-of-data-on-onedrive-is-required/page/3/

 

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Hi @Bergnificent,

Sorry for the trouble you are going through.

We regret the inconvenience and understand that you’re facing issues with OneDrive sync. Please follow the below steps to restore the sync:

  • Take a manual backup of the data on both the devices.
  • Disconnect the sync on all devices.
  • Remove the folders Enpass and Enpass1 on OneDrive account.
  • Log in to the site https://account.live.com/consent/Manage with the same Microsoft account and delete all the permissions for Enpass.
  • Re-set up the sync with OneDrive on all the devices and check.

If the issue persists, please let us know.

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