Pratyush Sharma Posted February 9, 2021 Report Share Posted February 9, 2021 Hi @singularity0821 @Seger, Thanks for sharing the output. We have taken note of this and our team is now analyzing into the issue. Link to comment Share on other sites More sharing options...
CT94 Posted February 12, 2021 Report Share Posted February 12, 2021 I have the same external TPM2.0 Module in my desktop PC as the others (Infineon). It also doesnt work for me. But I have a Surface Pro X (ARM) where the full-time Hello works in Enpass. The TestApp that you provided outputs this on the desktop PC: 13:55:14.2142880 HelloSupported::True 13:55:14.2252865 KCM::OpenStatus::NotFound 13:55:14.2252865 KCM::OpenFailed::RequestingCreate. 13:55:19.3764583 KeyRetrievalStatus::Success 13:55:19.3914589 GetAttestationStatus::NotSupported Link to comment Share on other sites More sharing options...
tox1c90 Posted February 13, 2021 Report Share Posted February 13, 2021 (edited) As I already pointed out in the Beta forum, the issue might be related to the Infineon TPM. https://discussion.enpass.io/index.php?/topic/21265-say-hello-to-full-time-windows-hello-with-enpass-beta-ver-650/&do=findComment&comment=38797 I was not able to get it to work with Infineon. Only after I swapped it for a Nuvoton TPM, it started to work immediately. In my case, Windows was throwing a certificate error for the Infineon TPM on each reboot. Look at your Windows event log if you see something like that once per reboot. That error was not related to Enpass at all, but to something which appears to be actually a problem of the TPM firmware itself. Even after clearing the TPM, the issue remained. The error said, that "public and private key are not cryptographically bound", which as far as I understood is one of the main things for which Enpass is looking. It was also showing an Infineon URI in the details tab and said that something is wrong with that. Because this error was gone with Nuvoton TPM, and Enpass was also with that, I assume this is an issue of Infineons implementation. I also did a bit of research on this error and what it basically means is, that the TPM cannot provide attestation anymore that the private key was really generated by the TPM and never left it. Which appears to be crucial for Enpass Hello support. I saw that everyone posting screenshots is having Infineon TPM, which is why I think that might be the issue. Edited February 13, 2021 by tox1c90 Link to comment Share on other sites More sharing options...
Volkx Posted February 14, 2021 Report Share Posted February 14, 2021 After rebooting Enpass login only works after stopping it via task manager and then restarting Enpass was starting up fine for over a year until about 1 week ago. Now, only after rebooting, Enpass starts up with the 'unlock with windows hello' screen, but without the usual additional prompt to scan my fingerprint. I also do not get any other options to enter the master password instead. My only work around is to go into the Windows Task Manager, stop the Enpass process there and then restart Enpass - then it works as before! I am not aware of any major system updates in the last few days that could have caused this. Grateful for any help on the matter Link to comment Share on other sites More sharing options...
Eman Posted February 15, 2021 Report Share Posted February 15, 2021 (edited) hi everyone, after updating to version 6.6.0 I have the same situation as Volks, unlocking with Windows Hello from problems. Enpass must always be restarted for this to work. Before the update it always worked. Is it possible to have the previous version? Thank you. Edited February 15, 2021 by Eman Link to comment Share on other sites More sharing options...
Aurélien ML Posted February 15, 2021 Report Share Posted February 15, 2021 On 2/14/2021 at 12:45 PM, Volkx said: After rebooting Enpass login only works after stopping it via task manager and then restarting Enpass was starting up fine for over a year until about 1 week ago. Now, only after rebooting, Enpass starts up with the 'unlock with windows hello' screen, but without the usual additional prompt to scan my fingerprint. I also do not get any other options to enter the master password instead. My only work around is to go into the Windows Task Manager, stop the Enpass process there and then restart Enpass - then it works as before! I am not aware of any major system updates in the last few days that could have caused this. Grateful for any help on the matter I have the exact same problem on my computer for some days, maybe one week. Enpass received a small update on Feb 6th (6.60.770.0) via Microsoft Store. Windows 10 20H2 too on Feb 9th (KB4601050). Is it liked to some of these updates? I don't know but I saw that connecting on Windows via fingerprint/Hello turned a bit erratic these last days... 1 Link to comment Share on other sites More sharing options...
Volkx Posted February 17, 2021 Report Share Posted February 17, 2021 in addition, and possibly unrelated, autofill in android has stopped working properly. I am very close to switching to another app unless these issues can be resolved quickly. Thanks! Link to comment Share on other sites More sharing options...
Mathew Posted February 17, 2021 Report Share Posted February 17, 2021 I also have this problem on Surface Pro 7. After restart of Windows the Camera is switched on, but Windows Hello doesn´t show up. Enpass displays the screen Volkx showed two posts above. It takes a minute or two until the camera switches off. Then I can open enpass again with windows hello. Link to comment Share on other sites More sharing options...
MrChrisse Posted February 17, 2021 Report Share Posted February 17, 2021 I also have this problem. Luckily I didn't update on my second PC from Enpass 6.5 to Enpass 6.6 (Windows updates are up to date) so I can confirm that it is not an Windows but an Enpass error. Unless Enpass doesn't fix this issue in the near future, I will have to switch to a better Password Manager as users already recommended where such big errors only happen in beta-versions and stable-versions are working fine Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted February 18, 2021 Report Share Posted February 18, 2021 Hi All, I understand your concern and apologies for the trouble you face after the latest update in using Windows Hello. Our team is working on this issue, and We'll keep you update once we hear from them. Till then, we will request you to please co-operate with us. Link to comment Share on other sites More sharing options...
sil1902 Posted February 28, 2021 Report Share Posted February 28, 2021 I have the same issue with enpass as well. It worked just fine for a long time and now after the last update it is broken. After a restart of my system I had to close and reopen enpass so that windows hello works for me. That's frustrating. Link to comment Share on other sites More sharing options...
Korvenwin Posted February 28, 2021 Report Share Posted February 28, 2021 In my case, the store version works fine with the fingerprint reader in my laptop Gigabyte AERO, but since recent updates, it doesn't show me the Windows Hello for fingerprint reader after Windows starts. I have to close Enpass and open it again and now it works fine. In previous versions, this didn't occur. Link to comment Share on other sites More sharing options...
mrbike Posted February 28, 2021 Report Share Posted February 28, 2021 On 2/18/2021 at 9:29 AM, Pratyush Sharma said: Hi All, I understand your concern and apologies for the trouble you face after the latest update in using Windows Hello. Our team is working on this issue, and We'll keep you update once we hear from them. Till then, we will request you to please co-operate with us. Hello Pratyush, Apart from the described issue with hello windows not engaging and other options not being available at times ever since the last update unlock times seem to have nearly doubled on my surface pro 6. Restoring previous speed would be appreciated. Urs Link to comment Share on other sites More sharing options...
ikabupini Posted March 1, 2021 Report Share Posted March 1, 2021 +1 to this error. My Enpass installation on my Win10 x64 laptop also gets stuck just before the Windows Hello challenge. I have to restart the Enpass app (store version) for the Windows Hello verification push through and open my vault. Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted March 1, 2021 Report Share Posted March 1, 2021 Hi @sil1902@mrbike @ikabupini, Apologies for the trouble. Our team has fixed this issue, and soon we will be releasing an updated version. Thanks for your co-operation. Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted March 1, 2021 Report Share Posted March 1, 2021 Hi @Korvenwin, I understand your concern and apologies for the trouble you face after the latest update in using Windows Hello. We are working on this issue, and I'll update you once we hear from team. Thanks! Link to comment Share on other sites More sharing options...
gpf Posted March 1, 2021 Report Share Posted March 1, 2021 My installation is similar. Unlocking the app using Windows Hello at the beginning of a Windows session works fine, but after locking and unlocking the screen, or after many hours, I am unable to make the Windows Hello authentication run. This appears but nothing for me to click to start Windows Hello! You need to add a button that starts a Windows Hello login session, or else offer us an alternative login method on this screen. Even clicking this "Open Enpass" in the system notification icon makes no difference. The app window above appears when I click this, but again, there's no Windows Hello interaction: Version I'm running: The only way I can login is to Quit the app in the system notification tray and start again. It's very frustrating! 1 1 Link to comment Share on other sites More sharing options...
ikabupini Posted March 1, 2021 Report Share Posted March 1, 2021 11 hours ago, Pratyush Sharma said: Hi @sil1902@mrbike @ikabupini, Apologies for the trouble. Our team has fixed this issue, and soon we will be releasing an updated version. Thanks for your co-operation. Any ETA on this? Link to comment Share on other sites More sharing options...
tartaros84 Posted March 2, 2021 Report Share Posted March 2, 2021 @gpf I have the same problem and it's really annoying.. I hope it will be fixed quickly... Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted March 2, 2021 Report Share Posted March 2, 2021 Hi @ikabupini, Please note that our team has fixed this issue. However, we’re not sure of a specific timeline for when this will be released. Please stay tuned for the updates. Thanks for your co-operation. Link to comment Share on other sites More sharing options...
BSoD38 Posted March 9, 2021 Report Share Posted March 9, 2021 (edited) Hi, when Enpass starts for the first time when my laptop boots, it gets stuck on the "Login with Windows Hello" message, but doesn't show the actual Windows Hello prompt itself. I have to restart Enpass manually, then it'll work. I can reproduce this issue each time my system boots up. Edited March 9, 2021 by BSoD38 Link to comment Share on other sites More sharing options...
Garima Singh Posted March 9, 2021 Report Share Posted March 9, 2021 Hey @BSoD38 Apologies for the trouble. Our team has fixed the Windows Hello unlocking issue in the next update of Enpass. Stay tuned for the same and share your feedback. Thanks! Link to comment Share on other sites More sharing options...
tartaros84 Posted March 12, 2021 Report Share Posted March 12, 2021 @gpf@Korvenwin I've solved the problem, at least a workaround for the problem. Download the Traditional Win32 from the Enpass website. The error does not occur here. I hope it helps you until the problem has been resolved by Enpass. Link to comment Share on other sites More sharing options...
gpf Posted March 12, 2021 Report Share Posted March 12, 2021 Thanks for the suggestion, I'll try that out. Is the layout and functionality the same in that version? Link to comment Share on other sites More sharing options...
Anthony Posted March 14, 2021 Report Share Posted March 14, 2021 I came here looking into the same issue. Windows Hello unlock in Enpass works fine the first few times, and then at some point Enpass seems to stop 'triggering' the Windows Hello auth feature and only solution is to Quit Enpass and relaunch. At that point, Windows Hello will work the first few times.. rinse and repeat. As @gpf pointed out, there is no way to manually trigger Windows Hello from the locked Enpass app. Windows 10 Pro 20H2 19042.867 and Enpass 6.6.0 from Microsoft Store. Link to comment Share on other sites More sharing options...
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