PGTipz 0 Report post Posted September 21, 2020 I have a few devices and other family members with Enpass on Windows with the latest 6.5.0 version (via the Windows store) and when the devices restart or if i close/re-open Enpass it doesn't offer Windows Hello. I maybe mistaken, but i was under the impression this was a feature in the new version. I have Windows Hello on but says Master password is required every time you restart - is there a setting i am missing? Quote Share this post Link to post Share on other sites
Garima Singh 81 Report post Posted September 22, 2020 Hey @PGTipz It seems that your device does not support full-time Windows Hello. Please refer to this FAQ to know more about full-time Windows Hello in Enpass. Hope this helps! Quote Share this post Link to post Share on other sites
PGTipz 0 Report post Posted September 22, 2020 3 hours ago, Garima Singh said: Hey @PGTipz It seems that your device does not support full-time Windows Hello. Please refer to this FAQ to know more about full-time Windows Hello in Enpass. Hope this helps! Hi @Garima Singh I have downloaded the Windows desktop version which does not show the message "Master password is required every time you restart Enpass" but this also does not allow Windows Hello at startup or restart of Enpass (see the 3rd screenshot where i close then re-open Enpass). I have checked my devices (one currently using a HP Zbook 15 G3 Windows Enterprise) all with latest Windows Updates are not the affected on the TPM list so unsure how to fix it. Quote Share this post Link to post Share on other sites
Bob___ 3 Report post Posted September 22, 2020 I have a similar problem with my Windows 10 PC. I extra bought an ASUS TPM-M 2.0 (it is a Infineon TPM chip) module to upgrade TPM for my desktop. The TPM-module is also correctly recognized by the Windows 10 system settings and is evaluated as ready for operation. I have already reset the TPM module (content deleted) and checked if the latest TPM firmware is installed on the module (it is he latest firmware). Nevertheless Enpass 6.50 (700) starts when restarting Windows 10 in the mode that I always have to type in the Enpass Master password first. After that (as long as the PC is running) I can open the Enpass app by finger scan with Windows Hello, but this was already possible without the TPM module. What else could be the reason that Windows Hello does not work immediately after restarting the Windows 10 PC? Quote Share this post Link to post Share on other sites
Garima Singh 81 Report post Posted September 23, 2020 Hey @PGTipz & @Bob To determine whether the device should support Full-time Windows Hello(feature is only available with Enpass Store version), Enpass relies on the API provided by the Microsoft in this link. This is the only way to distinguish whether the security keys are generated by a legit Hardware TPM. There is little Enpass can do in this case. Although external TPM is available in the market we cannot ensure that they will support the given API. Hope this helps! Quote Share this post Link to post Share on other sites
Bob___ 3 Report post Posted September 23, 2020 7 hours ago, Garima Singh said: Hey @PGTipz & @Bob To determine whether the device should support Full-time Windows Hello(feature is only available with Enpass Store version), Enpass relies on the API provided by the Microsoft in this link. This is the only way to distinguish whether the security keys are generated by a legit Hardware TPM. There is little Enpass can do in this case. Although external TPM is available in the market we cannot ensure that they will support the given API. Hope this helps! Hi Garima, I am not a developer or programmer. Can you or anyone else tell me how I can run this expression under Windows 10: public IAsyncOperation<KeyCredentialAttestationResult> GetAttestationAsync(); Quote Share this post Link to post Share on other sites
PGTipz 0 Report post Posted October 3, 2020 (edited) On 9/23/2020 at 8:19 AM, Garima Singh said: Hey @PGTipz & @Bob To determine whether the device should support Full-time Windows Hello(feature is only available with Enpass Store version), Enpass relies on the API provided by the Microsoft in this link. This is the only way to distinguish whether the security keys are generated by a legit Hardware TPM. There is little Enpass can do in this case. Although external TPM is available in the market we cannot ensure that they will support the given API. Hope this helps! Ok thank you. Most devices don't have TPM and my HP laptop does but it's version 1.2 so that will explain that. Will there be support for older TPM versions? Edited October 3, 2020 by PGTipz Quote Share this post Link to post Share on other sites
Stahlreck 5 Report post Posted October 3, 2020 Full Time Windows Hello doesn't work for either my PC nor my Surface Book 2. Both of them have TPM 2.0 and Bitlocker and other Windows Hello features are working fine so I'm not really sure what I'm supposed to look at when trying to debug the problem. The link to the Microsoft API doesn't help either...that's just a function that needs some script to output anything useful... Quote Share this post Link to post Share on other sites
Garima Singh 81 Report post Posted October 5, 2020 Hey, On 10/3/2020 at 4:48 PM, PGTipz said: Most devices don't have TPM and my HP laptop does but it's version 1.2 so that will explain that. Will there be support for older TPM versions? @PGTipz Sorry to say no, currently we don't have any plan to support for older TPM versions as the minimum requirement to use windows hello feature for full time is TPM 2.0. @Stahlreck Please try updating TPM drivers or check if resetting TPM helps. Thanks! Quote Share this post Link to post Share on other sites
Bob___ 3 Report post Posted October 8, 2020 Even with a TPM 2.0 compatible chip Windows Hello does not work directly when starting Enpass (Store Version 6.5.0 (700)) I still have to login with my password once and after that (if Enpass is not used for a while) I can login with Windows Hello. But this was possible before I plugged the TPM chip on my motherboard and activated it. I can only confirm what the previous users have already written, that in all other use cases Windows Hello works without problems. My request to the Enpass team: Please check the implementation of this feature again. Maybe there has to be a compatibility check with other TPM chips after all. Quote Share this post Link to post Share on other sites
user from keepass 0 Report post Posted October 10, 2020 (edited) On 10/8/2020 at 7:21 PM, Bob___ said: Even with a TPM 2.0 compatible chip Windows Hello does not work directly when starting Enpass (Store Version 6.5.0 (700)) I still have to login with my password once and after that (if Enpass is not used for a while) I can login with Windows Hello. But this was possible before I plugged the TPM chip on my motherboard and activated it. I can only confirm what the previous users have already written, that in all other use cases Windows Hello works without problems. My request to the Enpass team: Please check the implementation of this feature again. Maybe there has to be a compatibility check with other TPM chips after all. Agree with you! Look my pics. Chinese interface of TPM version 2.0 in device manager of control panel And the prompt under windowshello setting was not supposed to be which it should be. Edited October 11, 2020 by user from keepass Quote Share this post Link to post Share on other sites
Pratyush Sharma 83 Report post Posted October 12, 2020 Hi @Bob___ @user from keepass, Thanks for writing back in. We want a little input from your side so please follow these steps: Go to Start Menu > type "Powershell" > right-click on "Windows Powershell" icon > select "Run as Administrator". Now run these three commands and share results over PM or on support@enpass.io: Get-Tpm Get-TpmSupportedFeature -FeatureList "Key Attestation" Get-TpmEndorsementKeyInfo -Hash "Sha256" Get-TpmEndorsementKeyInfo Thanks for your co-operation. Quote Share this post Link to post Share on other sites
FuN_KeY 3 Report post Posted October 24, 2020 @Pratyush Sharma I do have the exact same problem, but with an XPS 13 9370. It has a TPM 2.0 and it is enabled. Find bellow the outputs to the command you asked: PS C:\Windows\system32> Get-Tpm TpmPresent : True TpmReady : True TpmEnabled : True TpmActivated : True TpmOwned : True RestartPending : True ManufacturerId : 1314145024 ManufacturerIdTxt : NTC ManufacturerVersion : 7.2.0.1 ManufacturerVersionFull20 : 7.2.0.1 ManagedAuthLevel : Full OwnerAuth : OwnerClearDisabled : False AutoProvisioning : Enabled LockedOut : False LockoutHealTime : 2 hours LockoutCount : 0 LockoutMax : 32 SelfTest : {} PS C:\Windows\system32> Get-TpmSupportedFeature -FeatureList "Key Attestation" key attestation PS C:\Windows\system32> Get-TpmEndorsementKeyInfo -HashAlgorithm "sha256" IsPresent : True PublicKey : System.Security.Cryptography.AsnEncodedData PublicKeyHash : dd2ce7d9ae2451fbf5f391081d20a66e59d2d50f7033da542d6dc0186ac8f4d3 ManufacturerCertificates : {[Subject] TPMManufacturer=id:4E544300 + TPMModel=NPCT75x + TPMVersion=id:72 [Issuer] CN=Nuvoton TPM Root CA 2111 + O=Nuvoton Technology Corporation + C=TW [Serial Number] 525621C8FC0FDF5A5684 [Not Before] 26.10.2017 05:43:46 [Not After] 22.10.2037 05:43:46 [Thumbprint] CCD4B6E247B78D0E1002C580FE8075DE1E418784 } AdditionalCertificates : {} PS C:\Windows\system32> Get-TpmEndorsementKeyInfo IsPresent : True PublicKey : System.Security.Cryptography.AsnEncodedData PublicKeyHash : ManufacturerCertificates : {[Subject] TPMManufacturer=id:4E544300 + TPMModel=NPCT75x + TPMVersion=id:72 [Issuer] CN=Nuvoton TPM Root CA 2111 + O=Nuvoton Technology Corporation + C=TW [Serial Number] 525621C8FC0FDF5A5684 [Not Before] 26.10.2017 05:43:46 [Not After] 22.10.2037 05:43:46 [Thumbprint] CCD4B6E247B78D0E1002C580FE8075DE1E418784 } AdditionalCertificates : {} PS C:\Windows\system32> Quote Share this post Link to post Share on other sites
Pratyush Sharma 83 Report post Posted October 26, 2020 Hi @FuN_KeY, Thanks for sharing the details. We have taken note of this and our team is now analyzing into the issue. Quote Share this post Link to post Share on other sites
Tebald 0 Report post Posted January 4 Is there any news on this issue? I recently bought a TPM just for the purpose of using it with Windows Hello (already hava a Laptop thats fully supports Windwos Hello). It seems I have the same modul as FuN_KeY. Nuvuton 2.0 Quote Share this post Link to post Share on other sites
Pratyush Sharma 83 Report post Posted January 5 Hi @Tebald, Welcome to the forums! We have sent you a personal message. Please check your inbox. Thanks! Quote Share this post Link to post Share on other sites
blade 0 Report post Posted January 10 (edited) Hey guys, i think i got the same problem, first start and after a restart i have to enter the master pw ... after that windows hello works without any problem i use a amd tpm / with an usb fingerprint reader Quote PS C:\WINDOWS\system32> Get-Tpm TpmPresent : True TpmReady : True TpmEnabled : True TpmActivated : True TpmOwned : True RestartPending : True ManufacturerId : 1095582720 ManufacturerIdTxt : AMD ManufacturerVersion : 3.51.0.5 ManufacturerVersionFull20 : 3.51.0.5 ManagedAuthLevel : Full OwnerAuth : **************************** OwnerClearDisabled : False AutoProvisioning : Enabled LockedOut : False LockoutHealTime : 10 minutes LockoutCount : 0 LockoutMax : 31 SelfTest : {} PS C:\WINDOWS\system32> Get-TpmSupportedFeature -FeatureList "Key Attestation" key attestation PS C:\WINDOWS\system32> Get-TpmEndorsementKeyInfo -Hash "Sha256" IsPresent : True PublicKey : System.Security.Cryptography.AsnEncodedData PublicKeyHash : ************************************************************ ManufacturerCertificates : {} AdditionalCertificates : {[Subject] TPMVersion=id:00030001, TPMModel=AMD, TPMManufacturer=id:414D4400 [Issuer] CN=PRG-SSP, O=Advanced Micro Devices, S=CA, L=Santa Clara, C=US, OU=Engineering [Serial Number] ****************************** [Not Before] 15.10.2020 10:32:20 [Not After] 15.10.2045 10:32:20 [Thumbprint] E1CB7C9B1DBFADEFF0C6EC355EAAFD6728D9EC00 } PS C:\WINDOWS\system32> Get-TpmEndorsementKeyInfo IsPresent : True PublicKey : System.Security.Cryptography.AsnEncodedData PublicKeyHash : ManufacturerCertificates : {} AdditionalCertificates : {[Subject] TPMVersion=id:00030001, TPMModel=AMD, TPMManufacturer=id:414D4400 [Issuer] CN=PRG-SSP, O=Advanced Micro Devices, S=CA, L=Santa Clara, C=US, OU=Engineering [Serial Number] ********************************** [Not Before] 15.10.2020 10:32:20 [Not After] 15.10.2045 10:32:20 [Thumbprint] ********************************** } if there is any i can try or i can help, just pn me i'm open for experiments :-P edit: ah btw, i have ~2 month old dell amd laptop on this i dont have this problem here the log from the laptop: Quote PS C:\Windows\system32> Get-Tpm TpmPresent : True TpmReady : True TpmEnabled : True TpmActivated : True TpmOwned : True RestartPending : True ManufacturerId : 1095582720 ManufacturerIdTxt : AMD ManufacturerVersion : 3.42.0.5 ManufacturerVersionFull20 : 3.42.0.5 ManagedAuthLevel : Full OwnerAuth : OwnerClearDisabled : False AutoProvisioning : Enabled LockedOut : False LockoutHealTime : 2 hours LockoutCount : 0 LockoutMax : 32 SelfTest : {} PS C:\Windows\system32> Get-TpmSupportedFeature -FeatureList "Key Attestation" key attestation PS C:\Windows\system32> Get-TpmEndorsementKeyInfo -Hash "Sha256" IsPresent : True PublicKey : System.Security.Cryptography.AsnEncodedData PublicKeyHash : ************************************************ ManufacturerCertificates : {} AdditionalCertificates : {[Subject] TPMVersion=id:00030001, TPMModel=AMD, TPMManufacturer=id:414D4400 [Issuer] CN=PRG-RN, O=Advanced Micro Devices, S=CA, L=Santa Clara, C=US, OU=Engineering [Serial Number] ********************************** [Not Before] 30.11.2020 13:00:35 [Not After] 30.11.2045 13:00:35 [Thumbprint] ************************************* } PS C:\Windows\system32> Get-TpmEndorsementKeyInfo IsPresent : True PublicKey : System.Security.Cryptography.AsnEncodedData PublicKeyHash : ManufacturerCertificates : {} AdditionalCertificates : {[Subject] TPMVersion=id:00030001, TPMModel=AMD, TPMManufacturer=id:414D4400 [Issuer] CN=PRG-RN, O=Advanced Micro Devices, S=CA, L=Santa Clara, C=US, OU=Engineering [Serial Number] ********************************* [Not Before] 30.11.2020 13:00:35 [Not After] 30.11.2045 13:00:35 [Thumbprint] ********************************* } Edited January 10 by blade Quote Share this post Link to post Share on other sites
Garima Singh 81 Report post Posted January 11 Hey @blade Welcome to the forums! We have sent you a personal message. Please check your inbox. Thanks! 1 Quote Share this post Link to post Share on other sites
Hartmut 0 Report post Posted Tuesday at 05:34 PM Are there news on this case? I want to use Enpass and checked it out before. Excepting that issue on this webpage everything else is fine: WindowsHelo works correctly while starting Win10-OS. But while starting Enpass now I have to use the MasterPassword. After the first initial start of Enpass the App can be unlocked by WindowsHelo. Quote Share this post Link to post Share on other sites
Niesfisch 0 Report post Posted 1 hour ago Hello, I have the same problem. My USB Fingerprint works with Windows Hello. Windows Login is ok but while starting Enpass i have to enter the Master Password. After that i can unlock Enpass with my Fingerprint Device. Enpass 6.5.2 (724) / Windows Store Version Quote Share this post Link to post Share on other sites
