Alessio Posted October 3, 2020 Report Posted October 3, 2020 As the title, I tried to use Enpass plugin with Firefox in windows 10 but it seems that it doesnt work properly like in other browsers. When i select the item that should bring me to the site and enter automatically, nothing happens. With Chrome it works perfectly... What I'm doing wrong? Thanks.
Garima Singh Posted October 5, 2020 Report Posted October 5, 2020 Hey @Alessio Are you using any third-party extension(s) on Firefox? It might be blocking Enpass extension. If there's no other extension, try reinstalling the Enpass extension on Firefox browser and check again.
Alessio Posted October 6, 2020 Author Report Posted October 6, 2020 I've no extensions other than Enpass, I've reinstalled it but the problem is not resolved... It keeps doing nothing whan I click on an Enpass item. I've tried in 2 different pc, same problem. I think that the Enpass extension has some issues with Firefox.
Garima Singh Posted October 7, 2020 Report Posted October 7, 2020 Hey @Alessio Please share the below details so that we can investigate the issue - Enpass version you using on same device? Enpass extension version you using? Firefox version you using?
Alessio Posted October 7, 2020 Author Report Posted October 7, 2020 ENPASS 6.5 (700) DOWNLOADED FROM WINDOWS STORE enpass-firefox-6.4.0.xpi dowloaded from Enpass site Firefox 81.0.1 (64 bit)
Alessio Posted October 8, 2020 Author Report Posted October 8, 2020 Now there is the same problem also with Chrome plugin, with an additional problem, if I select an item from the plugin it saves the url displayed in that moment as url of that item!! For example, i'm viewing a Facebook page in Chrome, I select the Amazon password in the Enpass plugin, it doesnt open amazon url, and it saves the Facebook url in the Amazon item!!! It's a really huge bug!!!!!!!
Garima Singh Posted October 9, 2020 Report Posted October 9, 2020 Hey @Alessio Extremely sorry for the trouble. While our team is checking this issue, please confirm if you have checked this issue with the new Enpass v6.5.1 for Windows platform which was released 2 days back. If no, we will recommend you to check on the same and share your findings with us. Thanks!
Alessio Posted October 9, 2020 Author Report Posted October 9, 2020 No I have just 6.5.0 and there are no updates in Windows store.
Pratyush Sharma Posted October 12, 2020 Report Posted October 12, 2020 Hi @Alessio, There could be some technical issues with the Win Store. I request you to try again after some time. If the problem persists, please let me know in which country you are facing this issue so that we can investigate it further.
Alessio Posted October 13, 2020 Author Report Posted October 13, 2020 On 10/12/2020 at 9:22 AM, Pratyush Sharma said: Hi @Alessio, There could be some technical issues with the Win Store. I request you to try again after some time. If the problem persists, please let me know in which country you are facing this issue so that we can investigate it further. Ok, now I've updated directly to 6.5.2 (724), maybe Microsoft store is not updated in Italy with the same time... But the problem remains... this is a HUGE problem, I cannot use ENPASS in any browser now! I've used it for years..... I really dont understand whats going on....
Pratyush Sharma Posted October 14, 2020 Report Posted October 14, 2020 Hi @Alessio, We have sent you a personal message. Please check your inbox. Thanks!
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