Plexion Posted November 2, 2020 Report Share Posted November 2, 2020 (edited) Hi, I am using the Enpass Chrome Extension on Windows 10 2004 x64, with a VPN that has split-tunneling/application whitelisting feature, e.g. ProtonVPN, ExpressVPN, Surfshark, etc. The Chrome extension is unable to connect to the Enpass desktop app whenever the split-tunneling feature is enabled in the VPN, even though the VPN is disconnected. The logs just goes on and on like this: 11/2/2020, 9:23:36 PM : Connecting using websocket 11/2/2020, 9:23:36 PM : Opening connection on ws://127.0.0.1:10391 11/2/2020, 9:23:36 PM : Opening connection on ws://127.0.0.1:10392 11/2/2020, 9:23:36 PM : Opening connection on ws://127.0.0.1:10393 11/2/2020, 9:23:36 PM : Opening connection on ws://127.0.0.1:10394 11/2/2020, 9:23:36 PM : Opening connection on ws://127.0.0.1:10395 It is a hassle to turn the split-tunneling feature on and off each time I need to use Enpass. I noticed that the Enpass extension works just fine in Microsoft Edge v86 (Chromium Edge), no matter if the extension is installed from the Chrome or Microsoft extension webstores. Is there any way that it can be done to make the extension work in Chrome as well? Thanks Edited November 2, 2020 by Plexion Link to comment Share on other sites More sharing options...
Garima Singh Posted November 6, 2020 Report Share Posted November 6, 2020 Hey @Plexion Apologies for the delay in response. It's been shared with the team so that they can more thoroughly analyze the issue. Thanks for the co-operation. Link to comment Share on other sites More sharing options...
Plexion Posted November 9, 2020 Author Report Share Posted November 9, 2020 Thank you @Garima Singh, hope to hear from you soon. Link to comment Share on other sites More sharing options...
Plexion Posted November 21, 2020 Author Report Share Posted November 21, 2020 Hi, may I know if there's any update please? Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted November 23, 2020 Report Share Posted November 23, 2020 Hi @Plexion, We have forwarded this issue to the team to look into it. We'll keep you update once we hear from them. Link to comment Share on other sites More sharing options...
Plexion Posted December 4, 2020 Author Report Share Posted December 4, 2020 Hi there, It has been more than a month since the issue is submitted, are there any update for this issue? It is quite frustrating needing to open the Enpass app manually and copy the credentials manually and fill it in webpages in Chrome. Thank you. Link to comment Share on other sites More sharing options...
Garima Singh Posted December 4, 2020 Report Share Posted December 4, 2020 Hey @Plexion We are extremely sorry for the trouble you have been facing from a long time. Enpass does not connect to internet for using browser extension, it connects on local-host. So in theory it should work if both browser extension and enpass can find each other on same machine. To understand the issue better, please share the below detail- How you're using split tunneling feature? Are you excluding just the browser or excluding both Enpass and browser? Which particular VPN app are you using? Link to comment Share on other sites More sharing options...
Plexion Posted December 5, 2020 Author Report Share Posted December 5, 2020 Hi @Garima Singh, I am using the split tunneling feature by selecting only tunnel Microsoft Edge browser through the VPN. I am including only the Microsoft Edge browser, and nothing else, which includes the Chrome browser that I am using Enpass on. I am using Surfshark VPN on Windows 10. Please let me know if you require more info. Thank you. Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted December 7, 2020 Report Share Posted December 7, 2020 Hi @Plexion, Thanks for sharing the details. I have noted down you inputs and notified the team to look into it. Link to comment Share on other sites More sharing options...
Plexion Posted December 16, 2020 Author Report Share Posted December 16, 2020 Hi, any update please? It has been more than a month since this issue is raised here. Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted December 22, 2020 Report Share Posted December 22, 2020 Hi @Plexion, We tried the split tunneling feature with protonvpn windows, added Mozilla Firefox and Google Chrome to split tunneling via settings, and connected to Enpass and normally used extension.This was tested with both VPN on and off. Our app listens on local-host, and the extension itself tries to connect to Enpass on local-host. So there shouldn't be any problem unless your VPN client is interfering with Enpass itself. You can try to put Enpass and browser both on split tunneling or both off split tunneling feature. Maybe that'll allow both of them to discover each other. To check if Enpass is actively listening for extension messages, you can check by opening Resource Monitor - win+R to open Run and typing resmon.exe and pressing enter, then go to the Network tab and see if Listening Ports has Enpass.exe listed in it. It'll be likely listening on TCP 10391 port. You can also see Firewall permissions there, and they should be 'Allowed, not restricted.' Thanks for your co-operation. Link to comment Share on other sites More sharing options...
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