Touch ID isn't enabled on this device

[dcylyj]

I use macbook pro 2017 with touch bar. After I upgrade macOS big sur, enpass shows "touch id isn't enabled on this device", and the link is 404notfound, (https://www.enpass.io/biometric-not-available/)

[Garima Singh]

Hey @dcylyj

Sorry for the trouble.

We have taken note of this, and our team is now analyzing into the issue. Meanwhile, please let us know which Enpass version are you using so we can further investigate. Also, a video of the issue if possible would be great.

Thanks!

[MariusM07]

I am having the same issue after upgrading to MacOS Big Sur. The enpass version I am using is 6.5.2 (726).

[DocSnyd3r]

Same here M1 Macbook Air.

[Mr. Query]

Any updates about if (and preferably when) an update or workaround might become available to fix this issue?

 

[Garima Singh]

Hey @Mr. Query & @DocSnyd3r & @MariusM07

Thanks for sharing the details.

I have highlighted this problem. Please co-operate with us while we are looking into this.

[Andreia]

Hello there, I'm having the same problem. After installing iOS Big Sur today I've lost the touchbar unlock and the option is unable to check on preferences. Hope you can solve this soon.

[Pratyush Sharma]

Hi @Andreia @Mr. Query @DocSnyd3r @dcylyj,

Sorry for the inconvenience caused to you.

Please let us know which Enpass version are you using so we can further investigate. Also, check if touch id is enabled from system preferences -> Touch ID.

Thanks for your co-operation.

[DocSnyd3r]

So could you recreate the issue or need more data from us?

[DocSnyd3r]

On 12/7/2020 at 3:55 PM, Pratyush Sharma said:

Hi @Andreia @Mr. Query @DocSnyd3r @dcylyj,

Sorry for the inconvenience caused to you.

Please let us know which Enpass version are you using so we can further investigate. Also, check if touch id is enabled from system preferences -> Touch ID.

Thanks for your co-operation.

Hi,

so touch id is enabled since it works with other apps. All Touch ID perference items are checked.

The Version is 6.5.2 (726).

[Mathew Paret]

@Garima Singh I think I found the issue behind this. You may need to pass this information to your team.

I noticed that if Enpass is scheduled to start at boot, the it thinks touch ID is not enabled. But if I quit Enpass fully (even from the menu), and then start again, it accepts touch ID

[DocSnyd3r]

4 hours ago, Mathew Paret said:

@Garima Singh I think I found the issue behind this. You may need to pass this information to your team.

I noticed that if Enpass is scheduled to start at boot, the it thinks touch ID is not enabled. But if I quit Enpass fully (even from the menu), and then start again, it accepts touch ID

Thanks same here once I quit it completely (closed in top bar) and restartet it there was a request to use touch ID. Also I had not checkt autostart. Had to quit from top menu apple+q and restart to trigger this. I think it needs to request the access once. That explains why some users had it working.

[johnmaia]

On 12/12/2020 at 5:17 AM, Mathew Paret said:

@Garima Singh I think I found the issue behind this. You may need to pass this information to your team.

I noticed that if Enpass is scheduled to start at boot, the it thinks touch ID is not enabled. But if I quit Enpass fully (even from the menu), and then start again, it accepts touch ID

This fixed the issue on my macbook.

[HansiBindi]

Yeah its still not working on BigSur (Intel) its locked and cannot be activated.

When i uncheck the "start with system" in the settings its working.

Please fix this its annoying. 

Thanks!

[Pratyush Sharma]

Hi @HansiBindi,

Thanks for reporting this issue. I have checked this issue with the team and would like to share that the issue has been found. We have assigned it to the concerned team to resolve the issue. Please co-operate with us a little more.

[Garima Singh]

Hey All,

We've fixed the issue of Touch-ID. Please update the app to the latest version (v6.6.0) and let us know if you're still encountering same issue with the app.

Thanks for the co-operation.