Enpass not in background at system start

[someenpassuser]

Hello,

very often and since 2-3 month, when I unlooking my macOS lookscreen, Enpass is shown in the foreground and asks to unlook (with password or touch ID). Is that a misfunction? What do I need it for? I cannot find a setting to disable this annoying prompt.

Enpass 6.3.3

MacOS 10.15.2

[Kashish]

Hey @someenpassuser,

Welcome to the forums!

This is a strange behaviour. Does this happen when the Mac wakes from sleep or does this happen every time the screen is locked? Meanwhile, we're checking this at our end for further analysis.

Thanks.

[someenpassuser]

Hello @Kashish,

sorry for my late response. I did some checks. I use the Enpass browser extension in Chrome and Firefox (on MacOS). I am very sure (but not 100%) that Chrome causing that prompts. Chrome is very often opened on-focus and not focused, or minimized. When I completely close Chrome the prompts seem not to came up.

Pleas let me know if I can provide logs or do something to get this fixed asap.

Kind Regards

[Pratyush Sharma]

Hi @someenpassuser,

Thanks for writing back in.

Please update your Enpass app to the latest version(6.4) and let us know if the issue persists.

[someenpassuser]

Hello, I can confirm that the issue is still there with 6.4.0

[Pratyush Sharma]

Hi @someenpassuser,

Thanks for sharing the details.

Please let us know which Enpass version you are using Store or Website.

[someenpassuser]

Hi, i am on the app store version.

[Garima Singh]

Hi @someenpassuser

Thanks for sharing the details.

Please check if you have enabled 'Open automatically at system startup' in the 'General Settings' of Enpass. If yes, please disable the same and share the findings. If the problem still persists, share the screenshot of Enpass 'General Settings'

Thanks.

[someenpassuser]

Hello, since a while I am on the settings you recommended, with same behavior as before. Still the unlook popup comes up after unlook my Mac-Account from lockscreen. (Chrome was in foreground)

[Garima Singh]

Hey @someenpassuser

Thanks for sharing the details.

Please disable the other two options of the 'Run' in the 'General Settings' of Enpass and share the findings with us.

Thanks.

[someenpassuser]

Hello, I did and still the same...

[Pratyush Sharma]

Hi @someenpassuser,

Thanks for writing back in.

Please let us know have you Enable the checkbox in "Are you sure....." pop-up when you restart or shut down the system. If Yes, it is system behavior as the user enables the checkbox while restarting or shutdown, which opens the Enpass application in the foreground.

[silv3r23]

Hi, I guess we started to not talk about the same thing. I do not mean that this issue comes up after a reboot of the device, it comes up after unlooking the lockscreen. e.g. when you are 10 min away from desk and return, you need to unlook your screen with password/fingerprint. When done, enpass pops up in the foreground. I can confirm that it seems to be caused by chrome browser plugin.

[Garima Singh]

Hey @silv3r23

Thanks for writing to us.

Please close the chrome browser and change the default browser to any other and check if the issue occurs again. If yes, please share the screenshot of Enpass 'General Settings'.

Thanks.

[someenpassuser]

Hello, would that mean that I need to stop my chrome browser?
I know that the issue does not come up when using Firefox. So I have my chrome started with debug enabled but when the popup came up after unlooking the lockscreen, I cannot find something about the extension activity. 

cat chrome_debug.log | grep npass

no results

Please tell me how I can collect logs, I think it would be the most efficient way to find the cause.

[Garima Singh]

Hey @someenpassuser

Thanks for writing back.

I have noted down this issue and notified the QA team to look into it.

Thanks for your cooperation.

 

 

 

[Garima Singh]

Hey @someenpassuser

Thanks for the patience.

Please share if Enpass is running in the background when the system sleeps, If yes, is it in focused/open at the back, minimized or what condition?

Thanks for the co-operation.

[someenpassuser]

Hello, I hide/minimize it using CMD+W/CMD+M so its running in the background. Its never focused but it come into foreground when unlooking the lockscreen.

[Pratyush Sharma]

Hi @someenpassuser,

Thanks for sharing your input.

I have noted down this issue and notified the QA team to look into it.

 

[someenpassuser]

Hello, do you have any status update? Its reproducible with Opera GX (LVL2 (core: 68.0.3618.191)) on Mac OS X 10.15.5 64-bit. Will it be ever fixed?

[Garima Singh]

Hey @someenpassuser

Apologies for the inconvenience. Our Dev team is looking into this issue. Will let you know once we receive any update from the team.

Thanks for the co-operation.

[someenpassuser]

Hello,

I bought this software to unlook premium features but this bug/problem is really annoying. I changed the unlock type from Touch ID (paid feature!) to PIN with having the same problem. Also I changed the shortcut without any result.

Please tell me if it will ever be fixed and when a fix could be expected. Maybe you can provide a suitable workaround. Unfortunately I really have to think about changing the software what I really don't want. Please provide a better flow of updated information.

Thank you!

[Garima Singh]

Hey @someenpassuser

We apologize for it has been pending since long because we haven't been able to reproduce it. Please help us with these details:

1. What is the device you're using - Mac book, Mac mini or Mac?
2. Could you share a screen-record of the problem? Maybe, you could use an external camera while you're unlocking the screen.

Meanwhile, we're try to reproduce the same at our end.

Thanks.

 

[SixOfNine]

On 1/17/2020 at 9:28 PM, someenpassuser said:

very often and since 2-3 month, when I unlooking my macOS lookscreen, Enpass is shown in the foreground and asks to unlook (with password or touch ID). Is that a misfunction? What do I need it for? I cannot find a setting to disable this annoying prompt.

Same here on macOS 10.14.6 (Mojave) on an iMac (Retina 5K, 27 inch, 2017, 4,2 GHz Intel Core i7, 40 GB RAM). Quite often when I’m waking the iMac from sleep the small Enpass window (not the main application!) is showing up asking me to unlock like if I was visiting a website needing a password (which I don’t). The window is always showing were the mouse pointer is. The phenomenon suddenly appeared a couple of months ago. Since recently I’m using Safari version 14.0 (14610.1.28.1.9) but the problem occurred already with older versions of Safari.

[Pratyush Sharma]

Hi @SixOfNine @someenpassuser,

We have sent you a personal message. Please check your inbox. Thanks!