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Amex App freeze when I am trying to get pass from Enpass


Eriq
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Hi @Eriq,

Sorry for the inconvenience caused to you.

Please share the following details so that we can investigate where the problem could be.

  • On which device (along with OS version) are you using Enpass?
  • Which Enpass version are you using?
  • Which cloud sync are you using to sync data?
  • Are you facing this problem in any specific case or just while adding the items and clicking on the save button?

Thanks for your co-operation.

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@pratyush sharma

iPhone X Version 14.3

Enpass 6.6.0(522)

CF249187-B722-4AD4-BC95-C3F1528A15EF.thumb.png.44115a4e6c18b3e2fe1bc3422bd0a73b.png

First page when I open my Amex or Chase application. Click User ID area and select Enpass under selection, then screen will turn into 

C06BC810-662F-4370-8E11-2C3A8F978A58.thumb.png.f9c89d57d19cd8ea8b51f405298ddaed.png

and freezes like this 

and sometimes I get this message

7A26B2C4-F6AD-4E00-964D-E4C2CF81CAD2.thumb.png.73a47f8567df532c411bd26ece6674e2.png

Edited by Eriq
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On 12/20/2020 at 10:58 PM, Pratyush Sharma said:

Hi @Eriq,

Sorry for the inconvenience caused to you.

Please share the following details so that we can investigate where the problem could be.

  • On which device (along with OS version) are you using Enpass?
  • Which Enpass version are you using?
  • Which cloud sync are you using to sync data?
  • Are you facing this problem in any specific case or just while adding the items and clicking on the save button?

Thanks for your co-operation.

 

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