Hi,

I am experiencing some issues with Enpass autofill.

When for example trying to login to paypal.com using Firefox 84.1.4, the Enpass auto fill window does not show at all. If I click into the password field, it shows for a splitsecond. If I repeatedly click into the user name field and then into the password field again and again, the Enpass popup eventually stays and I am able to click it. Enpass works fine from this point on.
paypal.com is just one of many examples. The workaround does always work though but it sometimes requires 10-20 clicks.

I am using the Android Autofill Service since the accessibility autofill service does not fill in anything after clicking on the notification.

I am using Enpass version 6.6.1.449 on Android 10 with Samsung Galaxy S9.

Hey @mP7

Welcome to the forum!

Could you please check the same behavior of the Enpass app with any other browser as well? If no, please check and let us know your findings. Thanks!

Hey @Garima Singh,

Thanks for your quick reply.

I just tested the behavior with Chrome 87.0.4280.141. On some websites I have to click somewhere off the focused field and then again into the field to see the Enpass popup. all in all this works pretty well in Chrome.

In Opera 61.2.3076.56749, Enpass does not work well at all. A lot of random clicking is needed for the popup to show up. Sometimes, it only works with collapsed keyboard. Sometime, the popup shows when I open the Opera menu and click directly into a field. The menu closes and the Enpass popup is (sometimes) shown.

Hi @mP7

Thanks for sharing this detail. I have shared your inputs with the team to look into this. Your co-operation is highly appreciated.

Hey @Garima Singh,

do you have any updates on this issue?

I also have a new issue regarding autofill on desktop (Windows 10): If my vault is locked and I want to fill in my credentials on any website, after I enter my pin in the plugin (Firefox version 86.0, Enpass plugin version 6.6.0), I end up seeing all my Enpass entries. If I close the plugin window and open it again (button in Firefox or shortcut), it will suggest the correct credentials suitable for the specific website.
This behavior was introduced with one of the last updates.

Hey @mP7

We regret the inconvenience, but we're here to help.

Enpass will show the item of the matching URL only after the page has been fully loaded. So, one of the possible reason of this issue could be that you are invoking Enpass plugin too early or the website page is not fully loaded on the browser. Please check again by opening the Enpass extension after fully loading the website page and let us know if this is the cause of the issue.

Also, please share the below details to check this issue better-

• Which Enpass version (Store/Website) you using?
• Any specific scenario for this issue?
• Are you facing this issue only with Firefox browser or other browsers too?
• Number of vaults and items in Enpass you have saved in the Enpass?

Thanks!

Hi @Garima Singh,

Sorry for the delay.

That should not be the case here. I tried to wait some time before invoking Enpass and double checked if the page has been fully loaded.

This only happens if Enpass is locked. If I do not have to enter my PIN/password, it works as intended – no matter how fast I try to invoke Enpass. And it does not happen all the time or reproducibly but only from time to time.

• Which Enpass version (Store/Website) you using?

  I am using Enpass 6.6.1 (804) from Microsoft Store on Windows 10.

• Any specific scenario for this issue?

  The scenario is as described above: If Enpass is locked and I unlock it, I will see all items. If Enpass is unlocked, I only see matching items.

• Are you facing this issue only with Firefox browser or other browsers too?

  The issue occurs only in Firefox as far as I noticed.

• Number of vaults and items in Enpass you have saved in the Enpass?

  I have three vaults and ~1,000 items.

 

Do you have any updates regarding my initial issue that Enpass autofill on Android still does not work properly?

I can make a video showing the issue if you tell me, how I can get it to you. Maybe this helps to better understand the issue.

Hi @mP7,

Thanks for sharing the inputs.

3 hours ago, mP7 said:

I can make a video showing the issue if you tell me, how I can get it to you. Maybe this helps to better understand the issue.

It would be a great help if you can share the video of the issue with us at support@enpass.io with a mention of link to this forum. It will help us to clear understanding the problem before further proceeding.

3 hours ago, mP7 said:

Do you have any updates regarding my initial issue that Enpass autofill on Android still does not work properly?

It seems the opera browser is causing an issue in autofilling details. Please try to autofill using Enpass in any other browser and let us know if the problem persists.

Thanks for your co-operation.

Hi @Pratyush Sharma,

Thanks for your quick reply.

39 minutes ago, Pratyush Sharma said:

It would be a great help if you can share the video of the issue with us at support@enpass.io with a mention of link to this forum. It will help us to clear understanding the problem before further proceeding.

  I just sent you the videos.
Hopefully, these will help you understand and fix the issues.

39 minutes ago, Pratyush Sharma said:

It seems the opera browser is causing an issue in autofilling details. Please try to autofill using Enpass in any other browser and let us know if the problem persists.

In fact, I am using Firefox, not Opera. I just mentioned Opera because Garima Singh asked me to test another browser. I am using Firefox on both, Desktop and Android.

Hi @mP7,

Thanks for writing back in.

22 hours ago, mP7 said:

  I just sent you the videos.

I have received the shared video, and our team is looking into it.

22 hours ago, mP7 said:

In fact, I am using Firefox, not Opera. I just mentioned Opera because Garima Singh asked me to test another browser. I am using Firefox on both, Desktop and Android.

Noted.

 

@Pratyush Sharma Any updates on these issues? Has been quite a while now and still no change.

@Pratyush Sharma, @Garima Singh (adding @Abhishek Dewan, @Gulshan Dogra and @Manish Chokwal as well because you were recently most active in the Android section)

Almost anniversary and still no answer or solution for this!?

Please have a look at this issue and find a solution since it is really annoying having to click back and forth every time a password is needed on Android.

Hi @mP7

Our dedicated tech team is still looking into this issue. I will not be able to provide you with any ETA at the moment but rest assured, I'm personally expediting this case for you. I will also share any updates with you regarding this case on this forum. We appreciate your patience in the meantime.

#SI-1874

Hi @Abhishek Dewan

Thank you for your quick reply.
I am looking forward to the solution to this problem.

On 1/10/2021 at 6:33 PM, mP7 said:

Hi,

I am experiencing some issues with Enpass autofill.

When for example trying to login to paypal.com using Firefox 84.1.4, the Enpass auto fill window does not show at all. If I click into the password field, it shows for a splitsecond. If I repeatedly click into the user name field and then into the password field again and again, the Enpass popup eventually stays and I am able to click it. Enpass works fine from this point on.
paypal.com is just one of many examples. The workaround does always work though but it sometimes requires 10-20 clicks.

I am using the Android Autofill Service since the accessibility autofill service does not fill in anything after clicking on the notification.

I am using Enpass version 6.6.1.449 on Android 10 with Samsung Galaxy S9.

I had same issue with Enpass (I'm using Firefox - Signature says with what browsers and systems I have setup Enpass.). Unfortunately Enpass can't fix issue. I know this can be managed together to work Android Autofill Service + Autofill Using Accessibility (1Pasword works without any issue). So for this moment I have selected only Autofill Using Accessibility and it works. Not fast but it works. Take a look photo.