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Enpass forgets entries after Standby


Ulmisch
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Hi,

after wakeup from standby, randomly enpass forgets my entries. Therefore autofill does not work.

The only workaround is to end and restart enpass.

This does not happen every time, but can be reproduced after time e.g. half a day.

Versions:

Enpass 6.6

Mac OS Big Sur 11.2.1

MacBook Pro 2019 15"

Any hint?

cu

 

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Hey @Ulmisch

16 hours ago, Ulmisch said:

after wakeup from standby, randomly enpass forgets my entries.

Unfortunately, from your comment, we could not quite understand what error you are facing when you unlock your system from standby mode. Could you elaborate a bit more? Also, let us know the below details -

  1. What is the exact Enpass version you have on the macOS? Did you installed the Enpass from App Store or our website?
  2. On which browser version you are getting this issue?
  3. Are you having the same issue with any browser as well?
  4. A screenshot of the error if possible, would be great.
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Hello Garima,

ok, i will try to make it clearer.

1. Using my Macbook for something...

2. Close lid -> Macbook goes to sleep (standby)...

3. opening lid -> Macbook starts...

4. surfing and trying to unlock a website with Enpass -> assistant windows does not shows any entry (see screenshot)...

At this point I will have to close enpass completely and restart ist to get access to the vault entries again.

Your Questions:

  1. What is the exact Enpass version you have on the macOS? Did you installed the Enpass from App Store or our website?
    1. Enpass 6.6 form website
  2. On which browser version you are getting this issue?
    1. Safari 14.0.3
  3. Are you having the same issue with any browser as well?
    1. not tested, I don't use other browsers
  4. A screenshot of the error if possible, would be great.
    1. attached... 

Bildschirmfoto 2021-02-11 um 14.34.06.png

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I have the same problem. I tried it with other browsers as well. 

In addition my Enpass only gets back to normal when I do a restart to my Mac, otherwise it is empty. It seems that the container is not loaded correctly. The statistics (strong passwords, weak passwords, 2FA and other numbers are shown but as soon as I try to access any of these the numbers turn to 0 and everything is blank.

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I'm having the exact same Problem on my MacBook with M1. Before the last update, everything was still fine. Looking forward to the update to fix this issue. Restarting the Apps fixes the Problem for me, but it is still very annoying.

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  • 4 weeks later...

I've got the same issue. The error occurs random, even if my macbook was not in standby. Enpass "forgets" all entries over all 3 vaults (synced via webdav).

 

OS Version: mac OS Big Sur 11.2.3 (20D91)

Enpass Version: 6.6.0 (772) (via Mac App Store)

Hardware: MacBook Pro (13-inch, M1, 2020)

 

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Actually it's even worse than the last AppStore version. 

In the newest beta the app acts as if it has been newly installed every time after I wake my Mac up from standby. So I have to reauthorize with iCloud every time. 

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Hey @b3rnd8 @Ulmisch

Thanks for sharing your feedback on the latest beta version. I had forwarded the feedback with the team and it's been fixed in the next update. Stay tuned!

@b3rnd8 To avoid reauthorizing with iCloud every time, you first need to disconnect the sync with iCloud from Enpass settings, then again enable it, and you’ll be redirected to the iCloud login page. Here you just have to enable “Keep me signed in” as shown here.

Thanks!

 

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