Ulmisch 6 Posted February 10 Report Share Posted February 10 Hi, after wakeup from standby, randomly enpass forgets my entries. Therefore autofill does not work. The only workaround is to end and restart enpass. This does not happen every time, but can be reproduced after time e.g. half a day. Versions: Enpass 6.6 Mac OS Big Sur 11.2.1 MacBook Pro 2019 15" Any hint? cu 3 Link to post Share on other sites
Garima Singh 112 Posted February 11 Report Share Posted February 11 Hey @Ulmisch 16 hours ago, Ulmisch said: after wakeup from standby, randomly enpass forgets my entries. Unfortunately, from your comment, we could not quite understand what error you are facing when you unlock your system from standby mode. Could you elaborate a bit more? Also, let us know the below details - What is the exact Enpass version you have on the macOS? Did you installed the Enpass from App Store or our website? On which browser version you are getting this issue? Are you having the same issue with any browser as well? A screenshot of the error if possible, would be great. Link to post Share on other sites
Ulmisch 6 Posted February 11 Author Report Share Posted February 11 Hello Garima, ok, i will try to make it clearer. 1. Using my Macbook for something... 2. Close lid -> Macbook goes to sleep (standby)... 3. opening lid -> Macbook starts... 4. surfing and trying to unlock a website with Enpass -> assistant windows does not shows any entry (see screenshot)... At this point I will have to close enpass completely and restart ist to get access to the vault entries again. Your Questions: What is the exact Enpass version you have on the macOS? Did you installed the Enpass from App Store or our website? Enpass 6.6 form website On which browser version you are getting this issue? Safari 14.0.3 Are you having the same issue with any browser as well? not tested, I don't use other browsers A screenshot of the error if possible, would be great. attached... 2 Link to post Share on other sites
FAlthoff 1 Posted February 12 Report Share Posted February 12 I have the same problem. I tried it with other browsers as well. In addition my Enpass only gets back to normal when I do a restart to my Mac, otherwise it is empty. It seems that the container is not loaded correctly. The statistics (strong passwords, weak passwords, 2FA and other numbers are shown but as soon as I try to access any of these the numbers turn to 0 and everything is blank. 1 Link to post Share on other sites
OlliM 0 Posted February 13 Report Share Posted February 13 Same here too on a M1 Macbook Air. After closing and re-opening the lid, the vaults are empty. Restarting the app helped me... Link to post Share on other sites
Pratyush Sharma 115 Posted February 15 Report Share Posted February 15 Hi @Ulmisch @FAlthoff @OlliM, Sorry for the inconvenience caused to you. I have noted down this issue and shared with the team to look into it. Link to post Share on other sites
erm 0 Posted February 16 Report Share Posted February 16 hi guys, I have exactly the same problem as described above. MAC-OS and Enpass are up to date. Link to post Share on other sites
Garima Singh 112 Posted February 17 Report Share Posted February 17 Hey @erm & @OlliM & @FAlthoff & @Ulmisch Thanks for reporting the issue. We are aware of this and our team is working to fix this. Stay tuned for the subsequent updates of Enpass. Thanks! Link to post Share on other sites
ffeap 1 Posted February 18 Report Share Posted February 18 I have the same problem with Enpass on my MacBook Pro. I'm looking forward to the update to fix this issue. 1 Link to post Share on other sites
Niklas w 1 Posted February 19 Report Share Posted February 19 I'm having the exact same Problem on my MacBook with M1. Before the last update, everything was still fine. Looking forward to the update to fix this issue. Restarting the Apps fixes the Problem for me, but it is still very annoying. 1 Link to post Share on other sites
chickenlover 2 Posted February 21 Report Share Posted February 21 i made a separate post for this issue, I also have this issue. thanks for looking into it. 1 Link to post Share on other sites
Tauwin 0 Posted March 18 Report Share Posted March 18 Same Problem here on MacBook Pro (15 Zoll, 2019) MacOS 11.2.3. (Safari Browser Plugin) Link to post Share on other sites
dkm 0 Posted March 18 Report Share Posted March 18 Same Problem Mac Book Pro 2017. it's getting annoying Link to post Share on other sites
Ulmisch 6 Posted March 18 Author Report Share Posted March 18 Yes it is annoying. And still no solution or info from the developers. Link to post Share on other sites
pax8888 0 Posted March 18 Report Share Posted March 18 I've got the same issue. The error occurs random, even if my macbook was not in standby. Enpass "forgets" all entries over all 3 vaults (synced via webdav). OS Version: mac OS Big Sur 11.2.3 (20D91) Enpass Version: 6.6.0 (772) (via Mac App Store) Hardware: MacBook Pro (13-inch, M1, 2020) Link to post Share on other sites
Garima Singh 112 Posted March 19 Report Share Posted March 19 Hey @pax8888 @Tauwin @dkm @Ulmisch We regret the inconvenience. Our team has fixed this issue on macOS and the beta version for the same is released. We can expect the stable version of the same soon. Stay tuned! Thanks! Link to post Share on other sites
Ulmisch 6 Posted March 19 Author Report Share Posted March 19 Hello Garima, unfortunately your team is wrong. I am on the actual Beta and the problem still exists. Your team has to check this again. Link to post Share on other sites
b3rnd8 0 Posted March 19 Report Share Posted March 19 Actually it's even worse than the last AppStore version. In the newest beta the app acts as if it has been newly installed every time after I wake my Mac up from standby. So I have to reauthorize with iCloud every time. Link to post Share on other sites
Garima Singh 112 Posted March 22 Report Share Posted March 22 Hey @b3rnd8 @Ulmisch Thanks for sharing your feedback on the latest beta version. I had forwarded the feedback with the team and it's been fixed in the next update. Stay tuned! @b3rnd8 To avoid reauthorizing with iCloud every time, you first need to disconnect the sync with iCloud from Enpass settings, then again enable it, and you’ll be redirected to the iCloud login page. Here you just have to enable “Keep me signed in” as shown here. Thanks! Link to post Share on other sites
Garima Singh 112 Posted March 24 Report Share Posted March 24 Hey @Ulmisch The latest version of beta is available. Please check if you still encounter the same issue with the app. We'd love to have your feedback. Thanks! Link to post Share on other sites
Ulmisch 6 Posted March 25 Author Report Share Posted March 25 Hello Garima, indeed it seems to be solved in the new beta. thx 1 Link to post Share on other sites
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