Cannot save new logins in Firefox and Android

[Panka]

Hi, I'm evaluating Enpass by giving a try to the free version, but I'm facing some issues.

I installed the windows app, Firefox extension and Android app.

-On windows: when I login to a website the extension proposes to save a new item in the vault, but email and password fields are empty. I tried with a well known website like Facebook jsut to be sure, but the same issue happens on other sites.

-On android: I turned on accessibility option and used chrome, but the app doesn't ask me to save the new login.

Am I doing something wrong? Are these features that I can't use with the free version?

Thanks in advance.

[Panka]

In the meantime, I tried enpass on android with some apps logins, like Messenger, and it seems to work. The issue on pc browsers still happens.

[Garima Singh]

Hey @Panka

Thanks for writing in.

Please share the Windows OS version along with Enpass version on which you are having this issue. Also, let us know the app/website name on which the issue is happening.

[Panka]

Hi, I'm using Enpass on Windows 10, version 2004 - build 19041.804, Firefox 86.0 (64 bit), Chrome 88.0.4324.182. I tried a few websites. It's happening on all of them, the extension doesn't capture email and password. The last one was on Facebook, either on login and on a new account creation.

[Garima Singh]

Hey @Panka

I was able to find a support email with Ticket ID ECS-18623 you created and reverted you on the same. To prevent duplication of efforts, please revert on the same if you have any concerns.

Thanks.