Fotan 0 Posted February 23 Report Share Posted February 23 Seems to happen mostly when I'm trying to search for something in the Firefox extenstion, then use the delete key to delete the search term. When I get to the last letter, it crashes. Link to post Share on other sites
Garima Singh 108 Posted February 24 Report Share Posted February 24 Hey @Fotan Welcome to the forum! That's strange. Please share the below details so that we can check the issue: Did you start facing this issue recently - like after an Enpass update, or did you face the same problem earlier as well? On which device with OS version are you facing this issue? Which exact Enpass and Enpass extension version are you using on the same device? Are you facing the same problem with other browsers too? Which Firefox version you using? Thanks! Link to post Share on other sites
Fotan 0 Posted February 24 Author Report Share Posted February 24 Just recently. Maybe 10 days ago. That's about when I really started using Enpass though. Or, at least when I had something going on where I was doing a lot of searching and adding new records. The searching, not finding what I need, then back-spacing is what causes the issue. MacOS v10.15.7 (Catalina) Enpass 6.6.0 (772) (Mac App Store) Firefox v85.0.2 (64-bit) Extension v6.5.1 Last Updated January 17, 2021 I don't use any other browsers Link to post Share on other sites
ikabupini 1 Posted February 25 Report Share Posted February 25 I also noticed the Mac desktop app crashing a lot recently as I've been updating my database--updating passwords, URLs, reorganizing, & deleting entries (using 2 vaults synced with Dropbox and OneDrive respectively). At one point it crashed 4 times in 5 minutes. OS and app versions below: Link to post Share on other sites
Garima Singh 108 Posted February 26 Report Share Posted February 26 Hey @Fotan& @ikabupini We've been able to reproduce the crash issue on macOS and created an improvement ticket for the same. Stay tuned for the subsequent updates of Enpass. Thanks! 1 Link to post Share on other sites
Fotan 0 Posted February 26 Author Report Share Posted February 26 Thanks. It's a really annoying problem. Link to post Share on other sites
chickenlover 1 Posted February 28 Report Share Posted February 28 (edited) I also just discovered this crashing problem, i am using webdav sync and it has been crashing when I started deleting old credentials and syncing was happening. The sync indicator turned red after i restarted the app, The crash caused my vault (in cloud storage service) to have an error where my vault password/credentials no longer worked. I moved the cloud vault to another folder and resynced my local vault to the same cloud folder and that resolved the issue (. This has happened twice this morning. I confirmed that my other devices are able to sync to the newly uploaded vault and they pulled down the changes without issue. MACOS Big Sur Latest patch level. Edited February 28 by chickenlover Link to post Share on other sites
ikabupini 1 Posted March 1 Report Share Posted March 1 On 2/26/2021 at 7:15 PM, Garima Singh said: Hey @Fotan& @ikabupini We've been able to reproduce the crash issue on macOS and created an improvement ticket for the same. Stay tuned for the subsequent updates of Enpass. Thanks! Any indication on the ETA of the fix? 1 Link to post Share on other sites
Pratyush Sharma 110 Posted March 1 Report Share Posted March 1 Hi @chickenlover, That's strange. Please share the below details so that we can check the issue: Did you start facing this issue recently - like after an Enpass update, or did you face the same problem earlier as well? Which Enpass version are you using on the same device? Did you make any changes to your WebDAV account recently? Is it possible for you to share a demo account of your WebDAV server on support@enpass.io, so we can set up the sync at our end and check for issues? Thanks for your co-operation. 1 Link to post Share on other sites
chickenlover 1 Posted March 5 Report Share Posted March 5 (edited) Hello, I have only started using Enpass as my primary password manager for the last two weeks so it is the latest version. I am using version 6.6.0 (772) on Macbook Pro Big Sur (latest update) I made no changes to my webdav service (Koofr), in fact I switched over from my previous webdav service (Koofr) to pcloud webdav and the issue occurred again when deleting one login from my vault. I can share a demo account if need be. But this is across two webdav services (Koofr, Pcloud), I will test on a third. Edited March 5 by chickenlover Link to post Share on other sites
Garima Singh 108 Posted March 8 Report Share Posted March 8 Hey @chickenlover Please share the demo account with us at support@enpass.io along with the link of this forum post and we'll look into the issue. Link to post Share on other sites
Fotan 0 Posted March 12 Author Report Share Posted March 12 Any update on this? I'm about ready to go back to 1Pass. It never crashes. Link to post Share on other sites
Pratyush Sharma 110 Posted March 15 Report Share Posted March 15 Hi @Fotan, Sorry for the trouble you are going through. We have fixed this issue which will be available in the nearby future update(s) of Enpass. Stay tuned for the same and share your feedback. Thanks! . Link to post Share on other sites
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