Fotan Posted February 23, 2021 Report Share Posted February 23, 2021 Seems to happen mostly when I'm trying to search for something in the Firefox extenstion, then use the delete key to delete the search term. When I get to the last letter, it crashes. Link to comment Share on other sites More sharing options...
Garima Singh Posted February 24, 2021 Report Share Posted February 24, 2021 Hey @Fotan Welcome to the forum! That's strange. Please share the below details so that we can check the issue: Did you start facing this issue recently - like after an Enpass update, or did you face the same problem earlier as well? On which device with OS version are you facing this issue? Which exact Enpass and Enpass extension version are you using on the same device? Are you facing the same problem with other browsers too? Which Firefox version you using? Thanks! Link to comment Share on other sites More sharing options...
Fotan Posted February 24, 2021 Author Report Share Posted February 24, 2021 Just recently. Maybe 10 days ago. That's about when I really started using Enpass though. Or, at least when I had something going on where I was doing a lot of searching and adding new records. The searching, not finding what I need, then back-spacing is what causes the issue. MacOS v10.15.7 (Catalina) Enpass 6.6.0 (772) (Mac App Store) Firefox v85.0.2 (64-bit) Extension v6.5.1 Last Updated January 17, 2021 I don't use any other browsers Link to comment Share on other sites More sharing options...
ikabupini Posted February 25, 2021 Report Share Posted February 25, 2021 I also noticed the Mac desktop app crashing a lot recently as I've been updating my database--updating passwords, URLs, reorganizing, & deleting entries (using 2 vaults synced with Dropbox and OneDrive respectively). At one point it crashed 4 times in 5 minutes. OS and app versions below: Link to comment Share on other sites More sharing options...
Garima Singh Posted February 26, 2021 Report Share Posted February 26, 2021 Hey @Fotan& @ikabupini We've been able to reproduce the crash issue on macOS and created an improvement ticket for the same. Stay tuned for the subsequent updates of Enpass. Thanks! 1 Link to comment Share on other sites More sharing options...
Fotan Posted February 26, 2021 Author Report Share Posted February 26, 2021 Thanks. It's a really annoying problem. Link to comment Share on other sites More sharing options...
chickenlover Posted February 28, 2021 Report Share Posted February 28, 2021 (edited) I also just discovered this crashing problem, i am using webdav sync and it has been crashing when I started deleting old credentials and syncing was happening. The sync indicator turned red after i restarted the app, The crash caused my vault (in cloud storage service) to have an error where my vault password/credentials no longer worked. I moved the cloud vault to another folder and resynced my local vault to the same cloud folder and that resolved the issue (. This has happened twice this morning. I confirmed that my other devices are able to sync to the newly uploaded vault and they pulled down the changes without issue. MACOS Big Sur Latest patch level. Edited February 28, 2021 by chickenlover Link to comment Share on other sites More sharing options...
ikabupini Posted March 1, 2021 Report Share Posted March 1, 2021 On 2/26/2021 at 7:15 PM, Garima Singh said: Hey @Fotan& @ikabupini We've been able to reproduce the crash issue on macOS and created an improvement ticket for the same. Stay tuned for the subsequent updates of Enpass. Thanks! Any indication on the ETA of the fix? 1 Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted March 1, 2021 Report Share Posted March 1, 2021 Hi @chickenlover, That's strange. Please share the below details so that we can check the issue: Did you start facing this issue recently - like after an Enpass update, or did you face the same problem earlier as well? Which Enpass version are you using on the same device? Did you make any changes to your WebDAV account recently? Is it possible for you to share a demo account of your WebDAV server on support@enpass.io, so we can set up the sync at our end and check for issues? Thanks for your co-operation. Link to comment Share on other sites More sharing options...
chickenlover Posted March 5, 2021 Report Share Posted March 5, 2021 (edited) Hello, I have only started using Enpass as my primary password manager for the last two weeks so it is the latest version. I am using version 6.6.0 (772) on Macbook Pro Big Sur (latest update) I made no changes to my webdav service (Koofr), in fact I switched over from my previous webdav service (Koofr) to pcloud webdav and the issue occurred again when deleting one login from my vault. I can share a demo account if need be. But this is across two webdav services (Koofr, Pcloud), I will test on a third. Edited March 5, 2021 by chickenlover Link to comment Share on other sites More sharing options...
Garima Singh Posted March 8, 2021 Report Share Posted March 8, 2021 Hey @chickenlover Please share the demo account with us at support@enpass.io along with the link of this forum post and we'll look into the issue. Link to comment Share on other sites More sharing options...
Fotan Posted March 12, 2021 Author Report Share Posted March 12, 2021 Any update on this? I'm about ready to go back to 1Pass. It never crashes. Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted March 15, 2021 Report Share Posted March 15, 2021 Hi @Fotan, Sorry for the trouble you are going through. We have fixed this issue which will be available in the nearby future update(s) of Enpass. Stay tuned for the same and share your feedback. Thanks! . Link to comment Share on other sites More sharing options...
Mark Bevelander Posted January 7, 2022 Report Share Posted January 7, 2022 (edited) It seems that I have the same problem as described above. The software keeps chrasing, sometimes over more then 5 times a minute. Is there a fix for this? Recently I've bought below mentioned membership to Enpass to make use of the 'full' funtcionality of Enpass. Unfortunately it seems that the software is a little bit 'buggy'. I'm using the software on my MacOS (Montery, 12.01), and the Enpass program keeps chrashing, hanging and is really, really slow sometimes. I'm using Enpass with 3 vaults, since I need to store my passwords for mutliple goals. Since the only decent way to share passwords is by implementing multiple Vaults, this is mandatory to me. But with having crashing or having freezing the software this often, it's not doable at all to make use of the software in a regular way. That having said, I'm the only one who's suffering by this issue now. If I need to explain this to my wife and children that will be complete horror... Edited January 7, 2022 by Mark Bevelander giving more context Link to comment Share on other sites More sharing options...
Fotan Posted January 7, 2022 Author Report Share Posted January 7, 2022 Best fix I found was to change to Bitwarden. It never crashes and at $10/yr, it's a good deal. Link to comment Share on other sites More sharing options...
Mark Bevelander Posted January 26, 2022 Report Share Posted January 26, 2022 (edited) On 1/7/2022 at 12:46 PM, Mark Bevelander said: It seems that I have the same problem as described above. The software keeps chrasing, sometimes over more then 5 times a minute. Is there a fix for this? Recently I've bought below mentioned membership to Enpass to make use of the 'full' funtcionality of Enpass. Unfortunately it seems that the software is a little bit 'buggy'. I'm using the software on my MacOS (Montery, 12.01), and the Enpass program keeps chrashing, hanging and is really, really slow sometimes. I'm using Enpass with 3 vaults, since I need to store my passwords for mutliple goals. Since the only decent way to share passwords is by implementing multiple Vaults, this is mandatory to me. But with having crashing or having freezing the software this often, it's not doable at all to make use of the software in a regular way. That having said, I'm the only one who's suffering by this issue now. If I need to explain this to my wife and children that will be complete horror... W'll this whas about two weeks ago. I did got a reaction by DM that my ticket would be claimed and follow-up to. After that: silence.... I have now reached the point where the Enpass desktop client also crashes continuously on Windows. It can no longer be started, even after a reinstall. And as if it couldn't get worse: the database file appears not to be synchronized to my Nextcloud environment (because of this error) and I can't open the file with the MacOS / iOS version(s). Result: all my wife's passwords completely inaccessible. That, in combination with complete silence from Enpass, means: really, really big problems. This IS the situation I was trying to avoid to and nevertheless ended up to in less than two weeks. @Enpass Support: You'd need deploy a stable version of your software before you put users up to these kind of tests. And since all mentioned above: A Emergency function is mandatory to keep the guarantuee that Passwords will be accesible any time. I'd honestly cannot recommend this service to other users at this moment, in this stage. I have over more than 300 passwords in my own safe. I cannot imagine what would happen if I get locked out my own safe.... On 1/7/2022 at 12:57 PM, Fotan said: Best fix I found was to change to Bitwarden. It never crashes and at $10/yr, it's a good deal. That would be the next step. Unfortunately I need a 'offline' password manager because of policy's and limitation from my work. So Bitwarden is only allowed combined with storing passwords offline or in a private/dedicated Bitwarden environment.... :-( Edited January 26, 2022 by Mark Bevelander Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now