Some items don't appear in correct categories

[cai]

I have some items which appear in "All items", and have a set category, but when I browse to that category they don't appear in the list.  I've tried "change category" to their correct category, but they still don't show up.

Is there a way to "rebuild database" or something similar?

[Pratyush Sharma]

Hi @cai,

Sorry for the inconvenience caused to you.

 Please let us know the following details so we can further investigate this issue:

• On which device (along with OS version) are you using Enpass?
• Which Enpass version are you using?
• Are you using multiple vaults?
• Which Language are you using in Enpass?
• As you mentioned I've tried "change category" to their correct category are you moving item to pre-defined or custom category?

[cai]

Hi @Pratyush Sharma,

Thanks! The info you requested:

• It's a 2015 Macbook Pro running MacOS Mojave 10.14.6.
• I'm running Enpass 6.6.1 (804) MAS version.
• I'm using 3 vaults, all synced via WebDAV, 2 of them are shared with another user.
• I'm using Enpass in "Match device language", and MacOS is set to English (UK).
• I'm not sure how to check if the category is a custom or pre-defined one. It's called "Official" but I can't remember if I made that myself or not. When I right-click on it in the sidebar I have a contextual option to Rename, Change Icon, or Delete.

[Pratyush Sharma]

Hi @cai,

Thanks for sharing the details.

I have taken note of this and our team is now analyzing into the issue.