Srandista Posted June 9, 2021 Report Share Posted June 9, 2021 I recently bought Pixel 4a as a replacement for my Pixel 3a, and after restoring the content from the old phone, I encounter following issue with Enpass. I'm using biometrics (fingerprint) as a identification method, and now on Pixel 4a, after every fingerprint prompt, I also need to enter Master password. On previous Pixel 3a, the behavior is expected one, with fingerprint check, the Enpass is unlocked without password prompt. I did manage to notice, that when I enable the Biometrics option in the Settings, and authenticate myself with fingerprint, I'll get the following toast message at the bottom of the screen: "Failed to encrypt the data with the generated key error". Biometrics seems to be enabled then anyway (it's checked in Settings), but when I want to open the Enpass to get the password for any app/webpage, I need to also enter my Master password, as mentioned previously. As for a troubleshooting steps, I tried Erase everything option from Settings, as well as reinstall Enpass app. I'm currently using Enpass version 6.6.6.490 on a Pixel 4a with latest Android 11 (June 2021 security patches). Link to comment Share on other sites More sharing options...
Garima Singh Posted June 10, 2021 Report Share Posted June 10, 2021 Hey @Srandista Welcome to the forum! Please follow these troubleshooting steps and let me know if the problem persists. Open Device settings --> Go to Security & lock screen --> Select Screen lock --> Setup PIN. (In case, if you're using some other function to unlock your device) Now delete all the Bio-metrics/fingerprint from device settings and add a new one. Now Enable Bio-metrics in Enpass. If this doesn't help, please confirm if a keyfile is added to the vault? Thanks for your co-operation. 1 Link to comment Share on other sites More sharing options...
Srandista Posted June 10, 2021 Author Report Share Posted June 10, 2021 Thanks @Garima Singh, that did the trick! Enpass warned me, that it disable Biometrics because new fingerprints were enrolled, and after re-enabling Biometrics in Enpass settings, I didn't get any toast error message and unlocking behavior for Enpass is now correct one again. Thanks once again! 1 Link to comment Share on other sites More sharing options...
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