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Unable to start Enpass on Windows 10 (error 0xc000007b)

golfball

By golfball
in Windows PC

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Vinod Kumar
Message added by Vinod Kumar,

Hi Everyone,

We have identified an issue in a recent update that is causing failure in the startup of Enpass (store-version) on many systems. We are sorry for the inconvenience caused. There are few things you should know:

1. DO NOT UNINSTALL your copy of Enpass, if your data is not backed up with cloud or manually.
2. Do not worry, Your data is safe. You will be able to access it normally, after the fix update.

A fix update is currently rolling out in Microsoft Store. It should be available within few hours. Thank you for your patience.

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golfball Rookie

golfball

Posted
Posted

I am using Enpass 6.6.0(775) on Windows 10. Enpass has always worked flawlessly for me. For the last few days I cannot get Enpass to start when I double click on the desktop icon, or on the taskbar icon, or even on the executable. Nothing happens. It does work if I choose run it as Administrator so currently I have changed my settings to run it as administrator. What has changed to cause this that I have to choose to run it as Administrator to get Enpass to run? I am not a Windows 10 expert and unexpected behavior like this is very frustrating to me. Thank you.

LOlsson Newbie

LOlsson

Posted
Posted

Having the same problem on Windows 10.  Worked perfectly through July 5, then July 6 refused to open.  All I get is error message:  "EnpassBridge.exe - Application Error.  Application unable to start correctly (0xc000007b).  Click OK to close."  Can't tell you the version I am running because I can't open the app to find out.  Tried moving and saving my info, then uninstalling and a clean install.  Still will not open, same error message.  Running as administrator does not work for me.  Very frustrating and a setback to my work.  HELP?

mak Rookie

mak

Posted
Posted (edited)

Since Yesterday, I have the same problem, (win 10) Can not start Enpass anymore. Running as administrator also does not work for me. HELPPPPP!!! What is happen? My whole digital life is in there, I need it! I can not work without my passwords!

enpass.png

Edited by mak
insert OS
golfball Rookie

golfball

Posted
  • Author
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One other thing that worked for me was to go to the Windows 10 Settings->Apps->Enpass->Modify->Repair. I got the Repair Successful message and was then able to open Enpass successfully once. At least that allowed me to get into Enpass and print out all my passwords. It is awful to lose access to your passwords.

golfball Rookie

golfball

Posted
  • Author
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After the repair I was then also able to run as Administrator. Good luck. It is scary when you realize that all of a sudden you don't have access to your passwords.

mak Rookie

mak

Posted
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Why does that happen? I did not make any changes at all.

Please solve this Problem asap, because I can not use Enpass anymore!

LOlsson Newbie

LOlsson

Posted
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Thank you, Golfball.  I tried the Windows.......Repair which checked itself as if successful.  It was not.  Then tried running as Administrator.  Still didn't work.  But I appreciate the ideas.  

 

mak Rookie

mak

Posted
Posted

Maybe change the title of this Thread to something more drastic, so the staff knows, that this is  a serious problem. I mean I can not use it anymore and have no access to all of my passwords.

  • golfball changed the title to Can't Access Passwords!!! NEED HELP!!! Enpass WON'T Start!
golfball Rookie

golfball

Posted
  • Author
Posted

I changed the title to try and get more attention to the problem. I also messaged some of the support team directly. I am seriously displeased with the lack of Enpass support. This is too bad because they have always been helpful in the past.

mak Rookie

mak

Posted
Posted

Well done. I have also mailed the support. This is horrible, I never thought this could happen. I had no serious problems the last years and now BOOOM, no access to y passwords. I hope Enpass have a good support and get this problem solved ASAP.

mak Rookie

mak

Posted
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Luckily,  I found out, that I can open Enpass via  the Browser Extension. So at least I have Access to my Passwords again. 

BooBajou Newbie

BooBajou

Posted
Posted (edited)

Have been using Enpass (installed from the Microsoft Store)  on a Surface Pro X (ARM64 architechture) for a long time without any problems. After the last update to version 6.63.834.0 provided through the Microsoft Store the app will not start anymore. The message says "This app cannot be run on this PC" and might hint to some x64 software component, which currently cannot be emulated in Win on ARM (other than x86, which run perfectly fine)  

image.thumb.png.7a7c0612713b9826b6e597e47789cfce.png

Bugfix urgently needed! :-(

Edited by BooBajou
infinidim Newbie

infinidim

Posted
Posted (edited)

I have the same issue since the last update to Enpass. I have sent a message to Enpass about this issue but they have not answered it. 

Edited by infinidim
mak Rookie

mak

Posted
Posted

I also got no answer. Since today, I am testing 1Password. Just in case. I absolutely need a very robust Password Manager with quick and good support.

RayR Newbie

RayR

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Update 15 July 2021.  I received a prompt email from the authors and a new version popped up in the Store today.  Version 6.63.836.0 fixed the problem.  Very prompt and successful update.  Thank you.

Me too.  The latest update has broken Enpass on my Surface Pro X, after many years of happy use.  Fortunately I have other devices to run Enpass on, but not happy since the Pro X is my daily use computer.

Update. I was able to delete the Windows update version of Enpass from my Surface Pro X then install the Win32 version from the Enpass website and that works.  So the problem seems to be with the X64 version on the Windows Store.

Edited by RayR
Update
  • Like 1
RayR Newbie

RayR

Posted
Posted (edited)

Update 15 July 2021.  I received a prompt email from the authors and a new version popped up in the Store today.  Version 6.63.836.0 fixed the problem.  Very prompt and successful update.  Thank you.

The latest update from the Windows Store has broken Enpass on my Surface Pro X, after many years of happy use.  Fortunately, I have other devices to run Enpass on, but not happy since the Pro X is my daily use computer.

Update. I was able to delete the Windows Store version of Enpass from my Surface Pro X then install the Win32 version directly from the Enpass website and that works.  So the problem seems to be with the X64 version on the Windows Store.

Edited just now by RayR
Update

Edited by RayR
Beleval Newbie

Beleval

Posted
Posted

Hi,

I have new laptop, clearly installed, fully updated. I installed Enpass from MS Store. But when I trie run it just stuck with error from EnpassBridge.exe - unable correctly start application (0xc000007b). Reinstall of Enpass do not help, .net framework are most current according to MS. Run as admin do not help.

Thanks for help

 

Grainy Snapshot Newbie

Grainy Snapshot

Posted
Posted

Thanks RayR, this applied to me, running Enpass on a Huawei Matebook E 2019, which runs Windows on Arm.  Enpass version 6.63.834.0 would not launch but replacing it with the traditional Windows 32 bit version fixed the issue. 

  • Vinod Kumar changed the title to Unable to start Enpass on Windows 10 (error 0xc000007b)
LOlsson Newbie

LOlsson

Posted
Posted

Thank you Vinod Kumar for the update from Enpass.  FYI, it would be even better if you posted it in a way that would send a notification email to everyone involved.  Can't wait until you find the fix for the update bug.  

 

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