toad Posted July 12, 2021 Report Share Posted July 12, 2021 Keep getting logged out every 5:th minute or less. Need support for this time consuming issue. Browser: Firefox Link to comment Share on other sites More sharing options...
Manish Chokwal Posted July 13, 2021 Report Share Posted July 13, 2021 Hello @toad! Thank you for writing in. From the above, I understand that the Enpass Firefox browser extension is asking for authentication after every 5 minutes. I would suggest you go to Enpass app settings -> Browser -> uncheck the option 'Ask for browser authentication every time'. Let me know if that helps. Thank you. Link to comment Share on other sites More sharing options...
toad Posted July 13, 2021 Author Report Share Posted July 13, 2021 3 hours ago, Manish Chokwal said: Hello @toad! Thank you for writing in. From the above, I understand that the Enpass Firefox browser extension is asking for authentication after every 5 minutes. I would suggest you go to Enpass app settings -> Browser -> uncheck the option 'Ask for browser authentication every time'. Let me know if that helps. Thank you. This was checked a while ago, doublechecked now also ofcourse, so this is not the issue here. How can I solve this? Link to comment Share on other sites More sharing options...
Manish Chokwal Posted July 14, 2021 Report Share Posted July 14, 2021 Hello @toad! Thank you for your response. It seems extension can't store pairing secret in Firefox extension sandbox. Can you try a reinstall of Enpass Firefox extension. You can download it from here. If it does not help, let me know the details of the Enpass version, Firefox browser version, Enpass Firefox extension version. Link to comment Share on other sites More sharing options...
toad Posted July 16, 2021 Author Report Share Posted July 16, 2021 On 7/14/2021 at 12:55 PM, Manish Chokwal said: Hello @toad! Thank you for your response. It seems extension can't store pairing secret in Firefox extension sandbox. Can you try a reinstall of Enpass Firefox extension. You can download it from here. If it does not help, let me know the details of the Enpass version, Firefox browser version, Enpass Firefox extension version. I followed your instructions, yet the issue remain. Here comes the requested information: Enpass version (desktop/laptop): 6.6.3 (836) Firefox version: 89.0.2 (64-bit) Enpass Firefox extension version: 6.6.2 Link to comment Share on other sites More sharing options...
Manish Chokwal Posted July 19, 2021 Report Share Posted July 19, 2021 Hi @toad! Thank you for the details. I have shared this issue with the concerned team for further investigation. I will notify you as soon as I'll get any updates. Link to comment Share on other sites More sharing options...
Samuela Posted July 20, 2021 Report Share Posted July 20, 2021 Hey, On 7/12/2021 at 1:46 PM, toad said: Keep getting logged out every 5:th minute or less. Need support for this time consuming issue. Does the Enpass extension gets locked after 5 minutes and you need to enter the master password or do you need to enter the 6 digit pairing code every 5 minutes? 1 Link to comment Share on other sites More sharing options...
toad Posted July 20, 2021 Author Report Share Posted July 20, 2021 12 minutes ago, Samuela said: Hey, Does the Enpass extension gets locked after 5 minutes and you need to enter the master password or do you need to enter the 6 digit pairing code every 5 minutes? The former(enter the master password). Link to comment Share on other sites More sharing options...
Samuela Posted July 20, 2021 Report Share Posted July 20, 2021 Try changing the lock timing from Enpass security settings and check. You can change as per your convience. 1 Link to comment Share on other sites More sharing options...
toad Posted August 31, 2021 Author Report Share Posted August 31, 2021 On 7/20/2021 at 6:05 AM, Samuela said: Hey, Does the Enpass extension gets locked after 5 minutes and you need to enter the master password or do you need to enter the 6 digit pairing code every 5 minutes? It gets locked after 5 minutes (or every time my laptop enters screen saver mode during breaks) and I need to enter the master password again and again. Link to comment Share on other sites More sharing options...
toad Posted August 31, 2021 Author Report Share Posted August 31, 2021 (edited) On 7/20/2021 at 6:27 AM, Samuela said: Try changing the lock timing from Enpass security settings and check. You can change as per your convience. Thanks, I will try this and get back Edited August 31, 2021 by toad 2 Link to comment Share on other sites More sharing options...
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