Changing subscription from IOS to Andriod

[vvijayakrishnan]

Hi,

I have bought subscription with my Apple iPad though Apple Pay. Then I am using Enpass further in my Android mobile and Windows PC. Now my iPad is almost dead. I am afraid what would happen to my subscription which is on auto renewal though IOS if I stop using my iPad. Is there anyway I can change my subscription from IOS to Google Play store or even through Enpass website?

- Vijayakrishnan

[Gulshan Dogra]

Hi @vvijayakrishnan,

Thanks for reaching out to us.

Enpass can not cancel your App Store or Play Store purchase. You can turn off the auto-renewal subscription through your Apple account in a browser . You can renew your next subscription from our official website from this link.

[vvijayakrishnan]

Hi @Gulshan Dogra

Thanks for the reply. My question is still unanswered. I want to continue the same subscription through Google Play or your website instead of iStore payment. This is so because the new subscription is 12x times more than my present subscription. I want to continue at the rate at which I bought.

[Gulshan Dogra]

@vvijayakrishnan,

We have to check your current subscription plan. Please share your registered email address and Enpass purchase receipt on support@enpass.io. along with this Forum link so that we can assist you better.

Thank you.