Missing Enpass-Button in Safari after Update

[herr.nilsson]

Hi,

after enpass' last update I don't see the button on the left side of the browser no more. Chrome and Firefox are fine. But in Safari it's gone. Extension is activated in Safari's preferences. Any ideas?

Thanks!

 

[Gulshan Dogra]

Hi @herr.nilsson,

Welcome to the Enpass Community.

I have forwarded this issue to our concerned team for further investigation. I'll let you know as soon as I have any updates for the same. Your patience is highly appreciated! 

Thank you.

[herr.nilsson]

Hi,

manual downgrading to version 6.7.0 brought the solution. I know have 2 extensions installed of which the older one works. So, 6.7.1 does not work:

[Gulshan Dogra]

@herr.nilsson

Make sure you have enabled the Safari app extension of Enpass from Safari Preferences → Extensions → Enpass Extension.
Attached screenshot for your reference.

      

If the issue persists then please let us know if you have multiple Enpass versions (Apple Store and Installer from Website) installed on your device?

[herr.nilsson]

Hi Gulshan,

as you can see one extension is activated. This is the one from version 6.7.0. As written before I manually installed this from the Website after version 6.7.1 from the App Store didn't work. Now I'm using 6.7.0 - but the extension is twice in Safari. Can't uninstall the extension without uninstalling the whole app. So, I'll need to wait until you get this problem fixed and I can re-install 6.7.1 

[Gulshan Dogra]

Hi @herr.nilsson,

It is working fine in our tests. Can you please share the OS version and Safari Browser version that you are using?

 

[herr.nilsson]

macOS Mojave 10.14.6

Safari 14.0.3

[Gulshan Dogra]

@herr.nilsson,

Thanks for sharing the details.

We were able to reproduce the issue on Mojave. However, It will show Enpass icon in toolbar after restarting the Safari browser and re-enabling extension from safari preferences. Let us know if you are still facing the issue after these steps.

[Ademain]

Hello, 

I don't know if this is related but my Enpass extension disappeared from Safari today. It was working fine this morning but this afternoon, when I clicked the Enpass button in Safari, nothing happened. So I thought that Safari had crashed. I quit Safari and relaunched it and now the extension is just GONE. It doesn't even appear in the Safari extensions list. 

Using Macbook Pro 15" with MacOS 10.15.7, Safari  14.1.2 (15611.3.10.1.5, 15611)

Enpass 6.7.1 (878) Mac App Store. 

Works fine with Firefox.

 

Thanks

Edited September 15, 2021 by Ademain

[Gulshan Dogra]

Hi @Ademain,

Thank you for reaching out to us.

For quick troubleshooting, If the Enpass extension is not listed I would advice you to update the Enpass app to its latest version 6.7.3 from Mac App Store and see if the issue persists, as Safari extension is embedded in the app itself. 

[Ademain]

SORRY: below is a draft I started yesterday but for some reasons it didn't get posted. 

-----------------------------------

I reply to myself: I rebooted my laptop and for some reason when I restarted Safari, I noticed the message saying that extensions needed to be installed, including Enpass. Everything works fine now. Thanks