Will.iam Posted August 30, 2021 Report Share Posted August 30, 2021 Today I tried creating some passwords onto my enpass and noticed they were not appearing after clicking save.So I tried enabling cloud sync, hoping that it would work. After enabling cloud sync, my creating the passwords again and still did not show when I searched them up. After I closed the app and reopened, it said that my version of enpass was old. So, I checked and it is up to date(version 6.7.1). I tried uninstalling and redownloading and it is telling me my password is incorrect.I once again restarted the app and now it is saying my version of enpass is old! Link to comment Share on other sites More sharing options...
Will.iam Posted August 31, 2021 Author Report Share Posted August 31, 2021 BUMP! Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted September 1, 2021 Report Share Posted September 1, 2021 Hi @Will.iam It seems that we have some issues with existing database file. We should restore a working version from backups first to restore your data. Please follow the below steps on your MAC: Quit Enpass(if Open) using Command+Q. Depending on the OS, Go to following Path in your System:/Users/$Username$/Library/Containers/Enpass/Data/Documents/ OR/Users/$Username$/Library/Containers/in.sinew.Enpass-Desktop/Data/Documents/Note - You might see multiple folders named Enpass here, please check in all such folders where you may find the Folder named Vaults. Also, Enable View hidden contents in Finder Here you will see a folder named Vault. Rename this folder. Say to “XYZ” Now launch Enpass Application. It will launch from Welcome Screen. Select Previous Backups Option Now Restore the latest Backup by providing your Master password. You should be able to restore Enpass from last backup state now Please let me know if you were able to access your data after following the above steps. Link to comment Share on other sites More sharing options...
jecxnate Posted September 20, 2021 Report Share Posted September 20, 2021 Hello have the same problem with Windows 10. Already update in Microsoft store and still not error exist Maybe you can help me Link to comment Share on other sites More sharing options...
jecxnate Posted September 20, 2021 Report Share Posted September 20, 2021 Hello Guys, I am using Windows 10 and installed the ENPASS via Microsoft store, My ENPASS suddenly require update so I update it and after I restart, It require again an update but upon checking the ENPASS in Microsoft store it is already updated. Can you help me please? Link to comment Share on other sites More sharing options...
Gulshan Dogra Posted September 20, 2021 Report Share Posted September 20, 2021 Hi @jecxnate, Welcome to the Enpass community. Thanks for sharing the screenshot of the issue. I have duly noted your feedback and it has been forwarded to the concerned team for further investigation. I'll let you know as soon as I have any updates regarding this. Link to comment Share on other sites More sharing options...
Gulshan Dogra Posted September 22, 2021 Report Share Posted September 22, 2021 Hey @jecxnate Just updating the steps here as a fix for the above concern with Windows. Quit Enpass(if Open) using CTRL+Q. Go to this location on your windows device (Data location).C:\Users\*username*\AppData\Local\Packages\SinewSoftwareSystems.EnpassPasswordManager_\LocalStateFor example: Here you will see a folder named Vaults. Rename this folder say to “XYZ”. Now launch Enpass Application. It will launch from Welcome Screen. Select the Previous Backups option. Now Restore the latest Backup by providing your Master Password. You should be able to restore Enpass from the last backup state now Cheers!! Link to comment Share on other sites More sharing options...
jecxnate Posted September 23, 2021 Report Share Posted September 23, 2021 Thanks for your instruction. It works. Good job ENPASS team 3 Link to comment Share on other sites More sharing options...
thoronodor Posted March 19, 2022 Report Share Posted March 19, 2022 On 9/1/2021 at 4:27 AM, Abhishek Dewan said: Hi @Will.iam It seems that we have some issues with existing database file. We should restore a working version from backups first to restore your data. Please follow the below steps on your MAC: Quit Enpass(if Open) using Command+Q. Depending on the OS, Go to following Path in your System:/Users/$Username$/Library/Containers/Enpass/Data/Documents/ OR/Users/$Username$/Library/Containers/in.sinew.Enpass-Desktop/Data/Documents/Note - You might see multiple folders named Enpass here, please check in all such folders where you may find the Folder named Vaults. Also, Enable View hidden contents in Finder Here you will see a folder named Vault. Rename this folder. Say to “XYZ” Now launch Enpass Application. It will launch from Welcome Screen. Select Previous Backups Option Now Restore the latest Backup by providing your Master password. You should be able to restore Enpass from last backup state now Please let me know if you were able to access your data after following the above steps. Under Win OS-10 ver. 21H2 (OS build 19044.1586), there is no such folder as 'Library'. Hidden folders/files is enabled Link to comment Share on other sites More sharing options...
Gulshan Dogra Posted March 21, 2022 Report Share Posted March 21, 2022 @thoronodor, Thank you for reaching out to us. On 3/19/2022 at 11:11 AM, thoronodor said: Under Win OS-10 ver. 21H2 (OS build 19044.1586), there is no such folder as 'Library'. Hidden folders/files is enabled This above path is for mac users. For windows the refer to below-mentioned path. On 9/22/2021 at 1:06 PM, Gulshan Dogra said: Just updating the steps here as a fix for the above concern with Windows. Quit Enpass(if Open) using CTRL+Q. Go to this location on your windows device (Data location).C:\Users\*username*\AppData\Local\Packages\SinewSoftwareSystems.EnpassPasswordManager_\LocalState Link to comment Share on other sites More sharing options...
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