Need to re-setup Enpass every few days

[der_grund]

Hello,

I'm experiencing the weird behavior that Enpass loses all settings every few days. Thus, I need to reconnect to Firefox, reestablish the Sync with Dropbox, reconfigure all settings, ...

This is very annoying and happens on both of my Linux machines, running elementary OS 5 and 6, respectively (based on Ubuntu 18.04, 20.04).

How can I solve this problem? What additional information do you need to debug?

[Gulshan Dogra]

Hi @der_grund,

Welcome to the Enpass community.

For quick troubleshooting I would recommend you to follow the below-mentioned steps and share your findings with me.

1. Disconnect Sync from all devices that are synced with dropbox.
2. Open Dropbox on any browser on your device--> Go to App--> Enpass folder-->Vault.enpassdbsync--> Rename it as Old vault.enpassdbsync.
3. Now open Enpass and connect with dropbox Sync on all devices.

Also make sure that Enpass application is running in the background when you are using the browser extension.

• Open Enpass App--> Go to "Settings" --> Click on "General"--> Enable both options under “Run“ (Minimize app to system tray and Open Automatically at system startup).

Cheers!!

[der_grund]

Hi @Gulshan Dogra,

I disconnected all devices from Dropbox, deleted the Enpass folder on Dropbox and even switched completely to Google Drive. However, this did not solve the problem. Any other suggestestions?

I switched on Logging in Enpass. As soon as I encounter the problem again, I'll post the log here.

[Gulshan Dogra]

Hey @der_grund,

Please share which Enpass version are you using and send the logs over the personal message or contact us at support@enpass.io with this forum link so that we can assist you better.

[der_grund]

Hi @Gulshan Dogra,

sorry for the delay. I'm using enpass/stable,now 6.7.2.887 amd64, installed from your Ubuntu repository as described here: https://www.enpass.io/support/kb/general/how-to-install-enpass-on-linux/.

Unfortunately, I can't send the logs because they get lost along with all the settings. Can you tell me where the logs are stored on disk so maybe I can find them although I can't access them from within Enpass?

 

[Gulshan Dogra]

@der_grund,

Thanks for sharing the Enpass version.

To help us diagnose this error further, could you please perform these steps with the website version of the Enpass app.

1. Disconnect the vaults from syncing.
2. Enable logs by following the steps-  Open Enpass --> Settings --> Advanced --> Logs --> Enable it.
3. Then setup sync again with Dropbox and wait for error.
4. When you receive an error --> Go to Advanced settings --> Logs --> Copy the Logs in any text editor and share with us here over PM or via mail at support@enpass.io

cheers!!

[der_grund]

@Gulshan Dogra,

as I said, I already enabled the logging. But whenever Enpass looses all settings, the logging setting is lost as well and when I re-enable it, the log is empty.

Any ideas how to prevent this? I'm slowly getting annoyed by reconfiguring Enpass every day...

 

[Gulshan Dogra]

@der_grund,

I have shared this issue with our concerned team for further investigation. I'll let you know as soon as I have any udpates regarding the same.

Your co-operation is highly appreciated.

#SI-2429

[der_grund]

Any news on this one?

[Gulshan Dogra]

@der_grund,

I would like to share that after investigating and testing with the similar OS and Enpass version, I can report that everything is working on our end as expected. For more information and help, feel free to contact us at support@enpass.io, we will be happy to assist you.