Browser extension (6.7.0) in Edge has issues with Service Now.

[BerndV]

When the browser extension is activated focus on input fields is forced. When I scroll or want to select different fields, It will always focus on the selected input field.

Does someone has the same experience?

[Gulshan Dogra]

Hi @BerndV,

Welcome to the Enpass community.

Please let us know the following so that we can assist you better.

1. On which device (along with OS and Enpass versions) are you using?
2. URL of the website/webpage you are getting this issue.
3. Share the screenshot of the error.
4. Are you facing the same problem with other browsers too? If yes mention all.

[rvst1]

I do have the exact same problem. Happens in Chrome, Firefox, Edge (Chromium) since 6.7.0 extension. You are not able to select fields in Service Now https://www.servicenow.com/ Pobably no Service Now User will be able to tell you a website as those are all customer instances only the customer has access to. The only way you could check this is probably with a ServiceNow developer instance (its free for everyone but will be deleted after 7 days of inactivty) which also replicates how customer instances are working. It can be requested after registration from here. Unfortunately black listing your instances sites doesnt seem to work. Only disabling pop-ups seem to fix the issue for now. Will this help you to fix the issue?

Edited November 29, 2021 by rvst1

[Paul Marks]

Hi I also had the same issue on ServiceNow and Other Sites using Drop Down boxes

I was able to get the Blacklist / Block List working by adding a * to the end of the URL

 

Then I had to turn off the extension and turn it back on.

 

After these steps ServiceNow worked and also Drop Down Boxes worked

Also fixed a page scrolling issue I was having with forms containing Drop Down Boxes

[EDefender]

@Gulshan DograDo you have any update on this defect?

I am also facing this issue with ServiceNow and other sites using Chrome 96 on both Windows 11 and macOS. It took me weeks to realize it was Enpass breaking the sites!

[vidario]

There are several topics about it. I think the enpass team is already aware of the problem. What perplexes me is that there is neither an official answer nor a timetable on the timing of a fix release. Seems like a pretty serious bug to me 

[Gulshan Dogra]

Hi @EDefender and @vidario,

Thank you for contacting Enpass.

I would like to share that this issue has been also reproduced on our end also and our team is working on it, it will be fixed in the future updates of Enpass. 

Appreciate your patience in advance.

#SI-2482