v6.7.4 locks up with High Sierra

[metropical]

spinning rainbow goes nowhere.

[Gulshan Dogra]

Hi @metropical,

Welcome to the Enpass community.

Please share the folllowing details so that I can assist you better.

1. From where you downloaded the Enpass App (Store or Website)?
2. Share the screenshot of the issue you are facing.
3. Which Browser version you are using, do you have the same problem with other browsers too?

 

[metropical]

website

not a browser ext. app only.

if it matters, MacBook Air on High Sierra

 

[Gulshan Dogra]

@metropical,

Thanks for sharing the details.

I need some more information from you so that we can replictae this issue on our end.

1. Total number of items in your Enpass database?
2. How many Vaults you have set up?
3. If these Vaults are synced to any Cloud Service/Platform also mention that. 

#SI-2521

[metropical]

if I could launch I could tell you,  but I'd guess less than 100.

heh, heh, heh, what's a vault?

I haven't added any vaults that I'm aware of.

The files are backed up with Tresorit, but not "sync'd" per se.

Other than that they are backed up locally with Carbon Copy Cloner, but not to a cloud.

[Gulshan Dogra]

@metropical,

Thank you for sharing the details.

Please follow these below-mentioned steps and share your findings with me. 

Note: Make sure you have the backup of Enpass database saved locally on your device. Backup is created as file with .enpassbackup extension.You have to remove enpass data manually from your device and restore it from the backup file.

 Steps:

1. Quit all current running instances of Enpass → Go to Finder → Enpass data location(Documents folder by default) → Move the Enpass folder displayed there to another location in device(for safekeeping)
2. Now launch Enpass again(it should launch from Welcome Screen) → Here, setup new Master Password → Create a couple of dummy items and lock-unlock the application. This is to check if application is still going into not responding state.
3. If it is working fine now, Go to settings → Advanced → Apply Erase Everything.
4. Now Restore your database using the original .enpassbackup file. 

#SI-2521

[metropical]

Hi Gulshan,

Thanks for the continued help.

moved the Enpass folder to Downloads folder.  I don't run any Enpass extensions and double checked with Activity Monitor that no instance of Enpass was running.

Launched Enpass and it froze in the same manner .

[metropical]

figured it out.  some background app was preventing it.  I disabled a few login items.

Unfortunately, I didn't track them to see which was the cause.

But Enpass seems to be working OK now.