ReneS Posted February 14, 2022 Report Posted February 14, 2022 Hello, I’m using Enpass on my M1 iMac (beside iPhone and iPad Pro). But I’m wondering, why it’s necessary to enter Master Password instead of using Touch ID after app restart or rebooting my Mac? This behavior is not on iOS/iPadOS but on macOS Also I think, this was not on an older version of Enpass… can we have this option back please, to always use TouchID? Thanks and kind regards René
Abhishek Dewan Posted February 15, 2022 Report Posted February 15, 2022 Hi @ReneS I appreciate you reporting the issue and will gladly assist you with your query. Could you please share the version of the Enpass app (Website or Store) and OS you are using on your Mac? Once I have that information, I will investigate this for you.
ReneS Posted February 21, 2022 Author Report Posted February 21, 2022 (edited) Hello Abhishek, sorry for my late reply. Here ist the info you asked for: 6.7.4 (938) And it’s a Mac App Store version. Running macOS Monterey 12.2.1 on my M1 iMac 24" Thanks and kind regards René Edited February 21, 2022 by ReneS
ReneS Posted February 22, 2022 Author Report Posted February 22, 2022 Hello again, I now also tested website version. Same problem here, I have to enter master password instead of TouchID if app is closed or my Mac is rebooted. Kind regards René
Abhishek Dewan Posted February 22, 2022 Report Posted February 22, 2022 Hi @ReneS Thank you for the details. We have identified the bug on our end which is causing this issue and will be releasing a patch to address it in the near future. We appreciate your patience and support in the meantime. #SI-2410 1
ReneS Posted April 8, 2022 Author Report Posted April 8, 2022 Hello, it’s been quite a while since my last post, but no app update available until now. Is there any news on this? Thanks and kind regards René
Abhishek Dewan Posted April 11, 2022 Report Posted April 11, 2022 Hi @ReneS Our dedicated team is working on the concern reported by you. Unfortunately, at this time we do not have an ETA, but rest assured we are working to resolve the issue as soon as possible.
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now