DNL_MNN Posted February 15, 2021 Report Share Posted February 15, 2021 Hi, when I sync my vault to Dropbox, Enpass creates a folder "Apps" on the top level of the Dropbox including the vault sync file and the backup file. Though, I'd like to move the "Apps" folder to a different location, but can't figure out how to do this. When I move it, I get a sync error. I can change the location for the backup file in the settings but not the location for the vault sync. Any advice how to do this? Thanks! Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted February 16, 2021 Report Share Posted February 16, 2021 Hi @DNL_MNN, Thanks for using Enpass and writing to us. For security and various other reasons the cloud providers allow apps to sync their data in specified application folders. If any app would try to create a folder at any other location, it would require the root permission and have access to all the data in cloud. In case of Dropbox, that location is Apps folder. Thanks. 1 Link to comment Share on other sites More sharing options...
JohnnyX Posted February 13, 2022 Report Share Posted February 13, 2022 Jumping in here cause I am having a similar problem. Somehow my dropbox sync folders got in disorder. PC syncs to \Apps\Enpass\Vaults\primary\ (here resides the vault.enpassdb). iPad/iPhone syncs to \Apps\Enpass only. I can't get the two systems to use the same folder / database and I can't find any setting to set the folder on dropbox for sync. I deinstalled already Enpass and its data and reinstalled - now way. Link to comment Share on other sites More sharing options...
Gulshan Dogra Posted February 14, 2022 Report Share Posted February 14, 2022 Hi @JohnnyX, Thank you for reaching out to us. For quick troubleshooting I would recommend follow the steps mentioned below and share your findings with us. Disconnect Sync from all devices that are synced with dropbox. Open Dropbox on any browser on your windows device-->Go to App--> Enpass folder-->Vault.enpassdbsync-->Rename it as Old vault.enpassdbsync. Now open Enpass and connect with dropbox Sync on all devices. Link to comment Share on other sites More sharing options...
JohnnyX Posted February 14, 2022 Report Share Posted February 14, 2022 Thank you for your reply. After allowing Dropbox access and redirecting to Enpass via button in Dropbox a new Enpass sign on window opens. When I enter my password ist responds with "password not valid" Link to comment Share on other sites More sharing options...
JohnnyX Posted February 16, 2022 Report Share Posted February 16, 2022 Sorry, that I didn't get no reply. I'm opening a new thread for this problem. Link to comment Share on other sites More sharing options...
JohnnyX Posted February 16, 2022 Report Share Posted February 16, 2022 PC syncs to \Apps\Enpass\Vaults\primary\ (here resides the vault.enpassdb). iPad/iPhone syncs to \Apps\Enpass only. I can't get the two systems to use the same folder/database and I can't find any setting to set the folder on Dropbox for sync. I deinstalled already Enpass and its data and reinstalled on PC as well as iphone/iPad - now way. ------------------ I have removed the sync to Dropbox on all devices as advised and renamed the file Vault.enpassdbsync. Then I tried to activate the Dropbox sync on PC again. In Dropbox I allowed access for the Enpass app. Dropbox redirected me now to a NEW Enpass sign-on (the "old" Enpass window is still active). When I enter my password Enpass responds with "master password not valid". I have definitely entered the correct password. What can I do now? 1 Link to comment Share on other sites More sharing options...
Gulshan Dogra Posted February 16, 2022 Report Share Posted February 16, 2022 @JohnnyX, As you have succesfully synced your mobile device with Dropbox cloud and while syncing your PC with the same dropbox cloud you are getting this error of "Invalid master password". Enter the Master Password of your (Mobile) vault which has encrypted your backup files to your Dropbox cloud. Link to comment Share on other sites More sharing options...
JohnnyX Posted February 16, 2022 Report Share Posted February 16, 2022 Sorry, but we are turning ourselves in a circle. PC Enpass ist working fine. Database is in Dropbox: \Apps\Enpass\Vaults\primary. Now I have a newly installed Enpass on my iPad with an empty database. I try to sync to Dropbox. Enpass is syncing, but I don't get any entries from the PC database. Link to comment Share on other sites More sharing options...
kurtedward Posted February 16, 2022 Report Share Posted February 16, 2022 I too am having the same problem when trying to set Enpass up on a new computer. I am absolutely sure I am using the correct database password, I have used it for years. But I keep getting a incorrect password message. I also tried making a backup of my data that is still syncing on my phone, transferred that file to the PC and tried to do a restoration, still get an invalid password error message. Checked my password on my phone and yes it is correct. What is going on? Link to comment Share on other sites More sharing options...
kurtedward Posted February 16, 2022 Report Share Posted February 16, 2022 found a solution. Uninstalling the Enpass program fully, then reinstalling it seems to fix the password issue. Not sure why it didn't work the first time after installation? Link to comment Share on other sites More sharing options...
JohnnyX Posted February 16, 2022 Report Share Posted February 16, 2022 Do you also have your folder in Dropbox here: \Apps\Enpass\Vaults\primary\... ? or is it just here: \Apps\Enpass\... ? Link to comment Share on other sites More sharing options...
JohnnyX Posted February 16, 2022 Report Share Posted February 16, 2022 (edited) .. and where did you do a full uninstall/reinstall? On the new device? (PC or mobile?) Edited February 16, 2022 by JohnnyX Link to comment Share on other sites More sharing options...
JohnnyX Posted February 17, 2022 Report Share Posted February 17, 2022 @Gulshan Dogra I use the same password for all my devices and it is NOT accepted as master password when trying to sync in Dropbox. Link to comment Share on other sites More sharing options...
JohnnyX Posted February 18, 2022 Report Share Posted February 18, 2022 (edited) @Gulshan Dogra Edited February 18, 2022 by JohnnyX Link to comment Share on other sites More sharing options...
Gulshan Dogra Posted February 18, 2022 Report Share Posted February 18, 2022 @JohnnyX, Your questions/query has been addressed in a direct message. Please take a look at it. Link to comment Share on other sites More sharing options...
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