Dropbox sync issue in 6.8.0/6.8.3

[Ivarson]

Since 6.8, sync to Dropbox breaks several times per day both on Android 11 and Ubuntu 22.04. (not using windows atm. so can't vote for that) 

Re-authentication works for a few hours. Google doesn't seem to broken

[Abhishek Dewan]

Hi @Ivarson

Thanks for bringing this issue to our attention.

I have forwarded this concern to our dedicated tech team for testing purposes. In the meantime, could you please try removing the synchronization from all the connected devices? While doing so, you will also get an option to 'Delete data from DropBox'. Please proceed with it and after doing it, enable the synchronization again on your devices one by one. Let me know if the issue persists.

[Ivarson]

the issue comes back still, all dropbox accounts at once on a device once it happens

[Abhishek Dewan]

Hi @Ivarson

I appreciate you trying the steps and sharing your results with me. I have forwarded this concern to our dedicated technical team for testing. I will notify you on this forum as soon as they provide me with an update. Thank you for your patience in the interim.

#SI-2785

 

[Anthony G]

I'm having the same issue, have to reauthenticate dropbox regularly on MacOS, iOS and windows 11 (so it looks like it affects all platforms)

[Dani]

I wanted to report this because I've been experiencing it more and more lately. It's not just my MacOS devices but also my iPhone too.

This is what I keep seeing even though I re-autheticated it yesterday on all devices, I woke up to this error again:

Not sure what to do or if it's just me who experience this

 

Edited May 11, 2022 by Dani

[Jean-Marc]

I join my voice here. I am also having the exact same problem on MacOS and Windows 11 with the version 6.8 of Enpass. The link between Enpass and Dropbox is broken after a few hours and I have to re-authenticate each one all the time.

[Gulshan Dogra]

Hi @Dani,

Thanks for reaching out to us.

For quick troubleshooting please follow the below-mentioned steps and share your findings with me.

1. Make sure to take the complete backup of Enpass data and save it locally(in the device which has all the Enpass data saved).
2. Disconnect the sync from all devices that are synced with drop box.
3. Open Dropbox on any browser on your device --> Go to App --> Enpass folder--> Vault.enpassdbsync --> Rename it as Old vault.enpassdbsync.
4. Now open Enpass and connect with Dropbox Sync on all devices.

 

[Ivarson]

I had to switch to other sync providers.. can't re-auth every x:nd hour on several devices.

[Abhishek Dewan]

Hi @all

We were able to reproduce the bug on our end, due to which this issue is occurring. Our dedicated development team is working on a patch right now, which will be released very soon. Enpass appreciates your patience in the meantime.

 

 

[Travis]

I'm seeing this as well. However for me it's only happening on MacOS (6.8.0) and not iOS (also 6.8.0). 

[Dani]

I've went through all those steps. We'll see how it holds up. Hopefull that solves the problem.

Many thanks!

[tapster]

I'm having the same Dropbox issue on my Windows 11 pro (21H2) PC with Enpass 6.8.0 (1059).  I have to re-auth with Dropbox at least once a day on this PC.  No issues with my iOS and Android devices.

I tried removing the sync from all devices as suggested above, but after resetting everything the problem persists on my Windows 11 PC.

I also tried uninstalling Enpass and re-installing using both direct download from Enpass website and Microsoft Store version.  No luck.  I've never had this problem before so clearly it's a bug introduced in 6.8 for some OSes.

Look forward to getting a fix - moving my Enpass db to another cloud service for synching would be a last resort option for me.

UPDATE: This morning I had to re-authenticate Dropbox sync in the enpass app on my iPhone, which has Enpass version 6.8.0 (625) installed. So contrary to my comment above iOS devices are affected.

My Android phone has recently updated itself to Enpass 6.8.1.658 and seems fine.  Is 6.8.1 the fix?

UPDATE 2: No, 6.8.1 on Android isn't a fix - I just had to re-auth on my Android device (a Pixel 4a with Android 12).

Edited May 19, 2022 by tapster

[mike90]

I am having this exact same problem as well. I did the steps above yesterday, and this morning it is still having the issue. Any other recommendations? Is it best to move away from Dropbox to something else? 

[Dani]

1 minute ago, mike90 said:

I am having this exact same problem as well. I did the steps above yesterday, and this morning it is still having the issue. Any other recommendations? Is it best to move away from Dropbox to something else? 

My iPhone synced today, but my Mac Mini M1 & Macbook Air M1 both don't sync and throw the same error. Obviously, the steps above didn't work. I'm also waiting on another solution.

[mike90]

Seems like ever since their new version was released not too long ago. I am now getting the same error on my iphone as well, So a total of 3 devices having the same issue: iphone, Macbook, and Windows desktop

[Dani]

1 minute ago, mike90 said:

Seems like ever since their new version was released not too long ago. I am now getting the same error on my iphone as well, So a total of 3 devices having the same issue: iphone, Macbook, and Windows desktop

It sounds like an annoying bug. But I dont see other people reporting it, just us

[mike90]

Maybe other people are not using Dropbox. I considered switching over to another cloud service to backup but kinda wanted to see if they would fix this soon. 

[Dani]

Just now, mike90 said:

Maybe other people are not using Dropbox. I considered switching over to another cloud service to backup but kinda wanted to see if they would fix this soon. 

Could be, I honestly rely heavily on Dropbox for this. If it's a bug, I hope they address it and fix it ASAP.

In case you try another cloud service, can you please drop a reply here just to mention if it's working or not? 
 

[mike90]

Yea will do! 

[Anthony G]

There's more of us, and it happens on iCloud sync too.

 

We're chatting in the cloud sync forum:

 

Edited May 16, 2022 by Anthony G

[Anthony G]

I added iCloud too, same issue with requiring re-auth

[mike90]

Same for me with Dropbox. Following this thread. 

[Dani]

Same as everyone above. Reported it here in details. As well as iPhone also experiences the same Dropbox sync issue.

 

[Gulshan Dogra]

Hi @all,

Thank you for your understanding.

We apologize for any inconvenience caused by this matter. We were able to reproduce the problem on our end, due to which Dropbox authentication is frequently required. Our tech team is working on resolving this issue and a fix will be implemented shortly. Please bear with us while we get this resolved. Appreciate your patience and support in the interim. 

#SI-2785