Enpass crashes with json export

[SophiaB]

I'm using the Windows Store version 6.8.0 (1048). When trying to export Enpass as a json file, it crashes as soon as it creates an (empty) file. I tried a few times, rebooted the computer, but it's persistent...

[Abhishek Dewan]

Hi @SophiaB

For troubleshooting purposes, please create a manual backup/set up cloud synchronization on your device, then reinstall the app. Let me know if the issue persists.

[SophiaB]

I did that, and the issue is still there. It creates a 0 bytes json file, and then silently the app just crashes.

Edit: sorry forgot to mention it's running on Windows 11 Home version 10.0.22000 build 22000.

Edited May 14 by SophiaB

[Abhishek Dewan]

Hi @SophiaB

Thank you for trying the steps I shared with you. I have forwarded this concern to our dedicated testing team. As soon as they update me regarding this matter, I will be sure to notify you. Thanks for your patience in the interim.

#SI-2829

[Abhishek Dewan]

Hi @SophiaB

We are looking into the concern reported by you, but our team of experts require some additional information in this case. Request you to please share the below details with me -

1. The number of vaults you have in your Enpass app.

2. The number of items and attachments you have saved in your vaults.

3. The cloud service you are using to synchronize your data.

Thank you for your co-operation in this matter.

[SophiaB]

Thanks for looking into this, Abhishek, I appreciate it  So to answer your questions:

1. Just one vault.
2. My vault has 21 files with attachments, and I counted about 64 individual attachments. In total, I have 416 items in that vault.
3. I'm using Google to sync.