SophiaB Posted May 12, 2022 Report Posted May 12, 2022 I'm using the Windows Store version 6.8.0 (1048). When trying to export Enpass as a json file, it crashes as soon as it creates an (empty) file. I tried a few times, rebooted the computer, but it's persistent...
Abhishek Dewan Posted May 13, 2022 Report Posted May 13, 2022 Hi @SophiaB For troubleshooting purposes, please create a manual backup/set up cloud synchronization on your device, then reinstall the app. Let me know if the issue persists.
SophiaB Posted May 13, 2022 Author Report Posted May 13, 2022 (edited) I did that, and the issue is still there. It creates a 0 bytes json file, and then silently the app just crashes. Edit: sorry forgot to mention it's running on Windows 11 Home version 10.0.22000 build 22000. Edited May 14, 2022 by SophiaB
Abhishek Dewan Posted May 16, 2022 Report Posted May 16, 2022 Hi @SophiaB Thank you for trying the steps I shared with you. I have forwarded this concern to our dedicated testing team. As soon as they update me regarding this matter, I will be sure to notify you. Thanks for your patience in the interim. #SI-2829 1
Abhishek Dewan Posted May 19, 2022 Report Posted May 19, 2022 Hi @SophiaB We are looking into the concern reported by you, but our team of experts require some additional information in this case. Request you to please share the below details with me - The number of vaults you have in your Enpass app. The number of items and attachments you have saved in your vaults. The cloud service you are using to synchronize your data. Thank you for your co-operation in this matter.
SophiaB Posted May 20, 2022 Author Report Posted May 20, 2022 Thanks for looking into this, Abhishek, I appreciate it So to answer your questions: Just one vault. My vault has 21 files with attachments, and I counted about 64 individual attachments. In total, I have 416 items in that vault. I'm using Google to sync. 1
Abhishek Dewan Posted May 26, 2022 Report Posted May 26, 2022 Hi @SophiaB We have released a new Enpass version 6.8.1 (1060) please update the Enpass app and try to export the data and check if Enpass gets crashed? if yes, for testing purposes please disconnect the sync and then try to export the data and share your findings. Your co-operation is highly appreciated.
SophiaB Posted May 26, 2022 Author Report Posted May 26, 2022 Whaaa, still crashes. I tried it first with the updated version (it was already automatically updated from the store), and it crashed. Then I disconnected Google Drive, still crashed. After that I uninstalled it and tried to export with a test vault and the sample items - no issues creating the json. Then I put back the original vault and... it crashed with a 0 bytes json file. So I guess it's got something to do with the attachments? They are just screenshots and one private key, nothing large or outlandish.
Abhishek Dewan Posted May 31, 2022 Report Posted May 31, 2022 Hi @SophiaB While we are looking into the concern reported by you, for troubleshooting purposes, could you please download the Enpass website version from here, restore your database and check the behaviour after exporting? If the Enpass app still crashes, please enable the logs option under Enpass Advanced Settings, then try exporting. After the crash, kindly share the logs which the app has recorded.
SophiaB Posted May 31, 2022 Author Report Posted May 31, 2022 (edited) Ok I did that, and it had no issues creating the json file (it's 35MB). So it seems to be just happening with the Windows Store version. Do you still want logs? Edit: wait, we're getting somewhere. I just tried to export again, and it crashed that time. Here's the log: Info: [HTTP] Enabling VERIFY SSL PEER/HOST Info: [HTTP] CURLSSLOPT_NO_REVOKE Info: [HTTP] Using AUTO Proxy detection Info: [HTTP] Enabling VERIFY SSL PEER/HOST Info: [HTTP] CURLSSLOPT_NO_REVOKE Info: [HTTP] Using AUTO Proxy detection Info: [HTTP] Enabling VERIFY SSL PEER/HOST Info: [HTTP] CURLSSLOPT_NO_REVOKE Info: [HTTP] Using AUTO Proxy detection Info: [HTTP] Enabling VERIFY SSL PEER/HOST Info: [HTTP] CURLSSLOPT_NO_REVOKE Info: [HTTP] Using AUTO Proxy detection Edited May 31, 2022 by SophiaB 1
Abhishek Dewan Posted June 2, 2022 Report Posted June 2, 2022 Hi @SophiaB Thank you sharing the details. We have reproduced the bug on our end, due to which this issue is occurring. Our dedicated team is not working on resolving it, and a patch addressing this issue will be released soon. We appreciate your patience while we work on fixing this bug. 1
SophiaB Posted August 9, 2022 Author Report Posted August 9, 2022 Just to report that it's still crashing with v6.8.2 - any updates on this Abhishek?
Abhishek Dewan Posted August 10, 2022 Report Posted August 10, 2022 Hi @SophiaB Our dedicated development team is still working on resolving this issue. I'm afraid I will not be able to share any ETA for a fix at the moment but rest assured, a patch addressing this issue will be released soon for the future Enpass versions. Thank you for your patience and support in the interim.
SophiaB Posted August 11, 2022 Author Report Posted August 11, 2022 No worries Thanks for the heads up!
MacGordon Posted January 4, 2023 Report Posted January 4, 2023 (edited) Abhishek, any news regarding this topic - since there are several month gone...? I experience the same as Sophia described... - very bad!! enpass 6.8.4 (1167) (website version) Windows 11 Home Windows Feature Experience Pack 1000.22636.1000.0 (1 Vault, 632 entries, 138 attachments) Sync via WiFi Log: Info: [HTTP] Using AUTO Proxy detection Info: [HTTP] Enabling VERIFY SSL PEER/HOST Info: [HTTP] CURLSSLOPT_NO_REVOKE Info: [HTTP] Using AUTO Proxy detection Info: [HTTP] Enabling VERIFY SSL PEER/HOST Info: [HTTP] CURLSSLOPT_NO_REVOKE Info: [HTTP] Using AUTO Proxy detection Info: [HTTP] Enabling VERIFY SSL PEER/HOST Info: [HTTP] CURLSSLOPT_NO_REVOKE Thanks for coming back! Best Marc Edited January 4, 2023 by MacGordon
Abhishek Dewan Posted January 6, 2023 Report Posted January 6, 2023 Hi @MacGordon Our development team is already aware of this issue, and they are working on fixing it. Unfortunately, I will be unable to share any ETA at the moment. Rest assured, I will update this forum when a fix for this concern is released. We appreciate your patience in the meantime and apologize for any inconvenience caused to you in this matter.
MacGordon Posted January 6, 2023 Report Posted January 6, 2023 Hi Abhishek! thanks for your reply. This must be a complicated problem if no solution has been found since more than a half year!? I‘m a bit surprised and disappointed… What is the difference between a back-up and an export? Can you tell me if the back-up also backs up the attachments? thanks again, Marc
Abhishek Dewan Posted January 9, 2023 Report Posted January 9, 2023 Hi @MacGordon I can certainly understand your disappointment and we apologize for any inconvenience caused to you in this matter. Moreover, the main difference between a backup and export is that the backup file is encrypted. Exporting a file, however, does not encrypt the data. Also, attachments are included in the backup. Upon creating a new vault/on the app's welcome screen, you can choose Restore from Backup File option to restore the backup file. The same is being discussed here -
nicos18 Posted May 20, 2023 Report Posted May 20, 2023 Version 6.8.6 (1360) it continues to crash. It's possible to have this fixed?
nicos18 Posted May 23, 2023 Report Posted May 23, 2023 For those who need the JSON file please use Enpass for Linux as it works (fortunately). With this I exported my Enpass vault and migrated to another password manager.
nicos18 Posted June 15, 2023 Report Posted June 15, 2023 Just out of curiosity, I tried export in JSON in the latest beta version of Enpass for Windows 8.9.0 and it crashes again (what a surprise). Over 1 year to not fix a bug...
mjb Posted October 15, 2023 Report Posted October 15, 2023 I had the same error and was despairing. Now I have found the solution to my problem. It was a login entry that was faulty. To find this in 300 entries, I created a new vault locally on the computer and copied all entries into it. After that I deleted all entries and restored them from the trash in groups of about 20 entries until I found the faulty one. This one could not be restored and did not show any entry. In the work vault, I could only delete this entry in the mobile app, not on the computer. After it was finally removed, the export as a .json file worked. In this respect, this problem can hardly be solved by the developers, but only by the respective user himself. I hope this helps at least some of you.
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