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Windows 11 - Enpass Manager crashes when synching with GoogleDrive


Streiger
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Dear Enpass-Team,

Last week I switched to Windows 11 which is fully updated with the latest patches.

Now I have the following issue:

I was able to install and start the Enpass Manager. I synched it with my password-container in Google Drive and the passwords were synched, no issue there.

But now, after the first synch, every time I start the Enpass Manager, when the green GoogleDrive symbol appears in the upper left in it and it starts synching, the Enpass Manager just closes down. No error message, no log created, nothing. It just stops. This happens every single time. I started reinstalling it from the store and from your website, I tried the Enpass Manager Beta, but nothing worked.

Do you have any info or hint on that?

Thank you very much!

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Hi @Streiger,

Welcome to the Enpass Community Forums. 

I appreciate your efforts in reporting the presence of the Enpass app crash issue while syncing to Google Drive. I would like to share that recently we have rolled out a new version 6.8.1 for Windows stores and websites. Please confirm if are using the same. Also, it would be so helpful if you can share a small video of the issue.  In case you are using a website version, please share the logs. 

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On 5/23/2022 at 12:50 PM, Manish Chokwal said:

Hey guys,
same issue here with Enpass 6.8.1.0 / Win11 / Google Drive Sync

Just came across the following message in the Windows event protocol (personal data removed). Maybe the erroneous module and the exception code might be helpful.

Protokollname: Application
Quelle:        Application Error
Datum:         25.05.2022 11:59:18
Ereignis-ID:   1000
Aufgabenkategorie:(100)
Ebene:         Fehler
Schlüsselwörter:Klassisch
Beschreibung:
Name der fehlerhaften Anwendung: Enpass.exe, Version: 6.8.1.0, Zeitstempel: 0x627ded3d
Name des fehlerhaften Moduls: ucrtbase.dll, Version: 10.0.22000.1, Zeitstempel: 0xcb34958a
Ausnahmecode: 0xc0000409
Fehleroffset: 0x0009b5a2
ID des fehlerhaften Prozesses: 0xe3d0
Startzeit der fehlerhaften Anwendung: 0x01d8701e0914506c
Pfad der fehlerhaften Anwendung: C:\Program Files\...\EnpassBridge\Enpass.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\ucrtbase.dll
Vollständiger Name des fehlerhaften Pakets: SinewSoftwareSystems.EnpassPasswordManager_6.81.1060.0_x86__fwdy0m65qb6h2

Best,
Jürgen

 

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Hey guys,
same issue here with Enpass 6.8.1.0 / Win11 / Google Drive Sync on my Notebook.

On the other hand, it works fine on another Notebook and my Desktop System with W11/Googledrive....

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After about 2years with Enpass, it crashes after login. Trying to connect to google drive causes the crash. Windows 10, chrome or edge. Reinstalled everything incl. enpass. I manually disconnected from google drive. nothing helps.

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  • 2 weeks later...
On 5/23/2022 at 1:06 PM, Streiger said:

Dear Enpass-Team,

Last week I switched to Windows 11 which is fully updated with the latest patches.

Now I have the following issue:

I was able to install and start the Enpass Manager. I synched it with my password-container in Google Drive and the passwords were synched, no issue there.

But now, after the first synch, every time I start the Enpass Manager, when the green GoogleDrive symbol appears in the upper left in it and it starts synching, the Enpass Manager just closes down. No error message, no log created, nothing. It just stops. This happens every single time. I started reinstalling it from the store and from your website, I tried the Enpass Manager Beta, but nothing worked.

Do you have any info or hint on that?

Thank you very much!

I don't know much about and I am also not an expert in it, but I think your Windows 11 doesn't update successfully which is why you are having  this issue with Enpass or there is some drive's or program's are missing. Because I also had a similar issue and when I checked I got this issue from the windows 11 side.

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It has been weeks now and finally i reached the point where i had to create an account in this forum too.

 

For me it is similar to the issue mentioned by @Streiger, the only difference is that i already used Win11 several months now. I can not tell you what happend, but the problem is exactly like mentioned:

Quote

...every time I start the Enpass Manager, when the green GoogleDrive symbol appears in the upper left in it and it starts synching, the Enpass Manager just closes down. No error message, no log created, nothing. It just stops. This happens every single time. I started reinstalling it from the store and from your website, I tried the Enpass Manager Beta, but nothing worked.

When i disconnect my internet connection and the sync via Google Drive can not be performed, the app can be used. As long as i have a stablke internet connection the app just crashes at startup as soon as the sync symbol in the upper left corner starts turning.

No issues with the Android App, everything works fine. Only on Win11 with GDrive sync active the App can not be used since weeks now. I can not use the tool as long as i am connected to the internet. Currently, to get my login data, i hav to turn my internet off in order to start Enpass and copy the login credentials and afterwards turn the internet on again to paste the data.

Right now i have reached a point where my patience for a new release with a fix is nearly at the end.

I have to also negate the post of @richadam as the issue can be solved by either turning internet off or simply not connect GDrive for sync. This can not be related to the PC or missing drivers...

Please @Manish Chokwal, could you give an update on that topic?

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Hi @Streiger, @breaky, @Migüelito & @Error404,

Thank you for being patient with us. Our team has tested it on Windows 10 & 11 with the store/website versions and found it working as expected. Make sure your Windows is up to date. If you are using a store version please try our website version. You can download it from here. Also, enable the logs from the Enpass Advanced setting. In case it still crashes, please share the logs. 

SI-2761

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  1. Unistalled Enpass
  2. Downloaded and installed the version from your website
  3. Installation completed, Enpass could be started, Logs activated
  4. Tried to enable the GDrive snyc, after the authorization was done, Enpass crashed
  5. Turned off Internet connection in order to allow Enpass to start again - no logs created
  6. As soon as i tunred on the internet connection again and manually triggered the sync from GDrive, Enpass crashed again

Crashes only occur with activated internet connection and GDrive sync.

When i remove GDrive snyc, or turn internet connection off - Enpass does not crash anymore.

Used Windows:

Win 11 Pro
Version 21H2
Build 22000.675

Edited by Error404
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