benkenobi Posted June 26, 2022 Report Share Posted June 26, 2022 (edited) Hi, I am experiencing a very bad performance since the last two updates of Enpass. Opening the App directly or via a browser plugin, leads to nearly 1-2 minutes of waiting. This behavior is very frustrating and drives my crazy, hence I am thinking about to go back to 1PW. My setup is the following on different devices: 1-7 vaults about 900 entries in one vault, about 100 per each vault about 50 attachments sync via web-dav to a Synology NAS I am using Enpass on iOS, iPadOS, MacOS (12.4) Intel and MacOS (12.4) on a M1. Every device behaves in the same way. Some times a sync breaks or I am getting a message, that my password has changed, which I did not. I tried several things in hoping to speed it up, but had no luck: disabling web-icons removing sync changing sync to iCloud Drive disabling audit disabling show numbers I really would be happy if you could fix that very soon in the next update. Honestly, in the past I was really satisfied with using Enpass. But if you are using it every day, you are going nuts with that. Benkenobi Edited June 26, 2022 by benkenobi Link to comment Share on other sites More sharing options...
Gulshan Dogra Posted June 27, 2022 Report Share Posted June 27, 2022 Hi @benkenobi, Welcome to the Enpass community. Please share the Enpass version on which you are facing this issue so that I can get this behaviour investigated by our concerned team. Also, from where you downloaded Enpass from our website or from store? Link to comment Share on other sites More sharing options...
benkenobi Posted June 27, 2022 Author Report Share Posted June 27, 2022 8 hours ago, Gulshan Dogra said: Hi @benkenobi, Welcome to the Enpass community. Please share the Enpass version on which you are facing this issue so that I can get this behaviour investigated by our concerned team. Also, from where you downloaded Enpass from our website or from store? Hi @Gulshan Dogra, thanks for replying. I am facing the issue on 6.8.2 (1082) MacOS, 6.8.1 (633) iOS, 6.8.1 (633) iPadOS and the two prior versions. All from the AppStore. To be honest, I am not totally sure about the two prior versions, but I know that the issue does not exist before and it nearly works like a charm. Link to comment Share on other sites More sharing options...
Gulshan Dogra Posted June 28, 2022 Report Share Posted June 28, 2022 @benkenobi, Thank you for sharing the details. I have forwarded the same to our backend team for further investigation. I will update you on this as soon as I receive any updates from them regarding the same. #SI-2953 Link to comment Share on other sites More sharing options...
Gulshan Dogra Posted June 30, 2022 Report Share Posted June 30, 2022 @benkenobi, In order to figure out the root cause of the issue, our backend team needs some more information. Please provide the following details so that we can reproduce the scenario at our end. Share the total size of the data in Enpass. For Mac Store Build it can be checked while creating a backup manually or if you have enabled automatic backups, then you can go to Finder → Library → Containers → Enpass → Backups → Check the file size of the latest backup created. Share with us a screenshot of Enpass Processes and Memory Usage from Activity Monitor to identify the App performance when it slows down. While performing operations like Search item, Edit item, or Create a new item in Enpass are you facing any lag/slowness. #SI-2953 Link to comment Share on other sites More sharing options...
benkenobi Posted June 30, 2022 Author Report Share Posted June 30, 2022 @Gulshan Dogra, of course I can, here is the needed information: The latest file size of the automatic backups is: 1.2 GB. As I can see, the size increased dramatically from 2022-06-07 - 1 vault 848 items - 105.5 MB 2022-06-11 - 1 vault 848 items - 231.4 MB - Could that be a date of an update!? 2022-06-12 - 1 vault 850 items - 435.1 MB 2022-06-12 - 1 vault 850 items - 264.2 MB - Approx. 5 hours later w/o huge changes. 2022-06-15 - 1 vault 848 items - 591.1 MB ... It stood somewhere around 500 - 591 MB and increased again dramatically after the 2022-06-29 - 3 vault 974 items - 516.3 MB 2022-06-30 - 3 vault 976 items - 1.2 GB I attached some screens. These are from opening Enpass, searching and clicking on one of the search results. I am facing the lag or slowness on every move in Enpass. As I wrote, it is nearly unusable for me. Link to comment Share on other sites More sharing options...
Gulshan Dogra Posted July 1, 2022 Report Share Posted July 1, 2022 @benkenobi, Thanks for providing the requested information. It has been relayed to our concerned team. As soon as I receive any updates on this matter, I will get back to you. #SI-2953 Link to comment Share on other sites More sharing options...
Gulshan Dogra Posted August 1, 2022 Report Share Posted August 1, 2022 @benkenobi, This issue has been also reproduced on our end also and our team is working on it, it will be fixed in the future updates of Enpass. In the meanwhile, you can restore your database from the auto backups but it might leads to some loss of database. Your patience and support are highly appreciated. #SI-2953 Link to comment Share on other sites More sharing options...
benkenobi Posted August 1, 2022 Author Report Share Posted August 1, 2022 @Gulshan Dogra Thanks for getting back to me. I am happy that you could reproduce it. Please also see my dm describing everything in detail and also some suggestions on tiny feature requests. I can’t wait to download the fixed version. cheers 1 Link to comment Share on other sites More sharing options...
yoda Posted August 9, 2022 Report Share Posted August 9, 2022 (edited) I want to bump this thead, because I got the same issue on Windows 11. The start and searchbar of enpass is REALLY slow since around the latest 2 Versions and when I click on an entry it is hanging always 4-5 seconds. I'm using currently 6.8.2. Edited August 9, 2022 by yoda Link to comment Share on other sites More sharing options...
benkenobi Posted August 9, 2022 Author Report Share Posted August 9, 2022 @yoda I had a discussion about that behavior via dm. So here is my solution, but I am hoping that it will be fixed very soon. It seems, that there is an issue in the versioning of the password-fields. I figured out, that in several stored entries the history was incredibly large, and somehow it doubles itself every time while saving these entries. I could encircle the entries by separating all entries in clusters and afterwards, checking the password history of the relevant records. Sometimes single entries were causing a data amount of roughly 2 GB! I got rid of these entries only by deleting them and after that, deleting the whole safe and creating a new save. It is a possible workaround but it needs very much time in investigating. As Gulshan said, they could recreate the issue and the dev team is working on it. Perhaps this will help you too. Link to comment Share on other sites More sharing options...
yoda Posted August 9, 2022 Report Share Posted August 9, 2022 (edited) @benkenobiGood to know! I got the same "setup" like you. Multible password fields in one "Login Entry". Before I have to change every entry maybe someone can provide a fix? @Gulshan Dogra Edited August 9, 2022 by yoda Link to comment Share on other sites More sharing options...
Gulshan Dogra Posted August 10, 2022 Report Share Posted August 10, 2022 @yoda, On 8/1/2022 at 12:52 PM, Gulshan Dogra said: This issue has been also reproduced on our end also and our team is working on it, it will be fixed in the future updates of Enpass. In the meanwhile, you can restore your database from the auto backups but it might leads to some loss of database. Your patience and support are highly appreciated. The backend team has also been notified of your feedback for further expeditions. Link to comment Share on other sites More sharing options...
joeldatabox Posted September 6, 2022 Report Share Posted September 6, 2022 Hi guys. Any predictions to solve this problem? Link to comment Share on other sites More sharing options...
Aldrine Einsteen Posted September 7, 2022 Report Share Posted September 7, 2022 I would like to bump up the priority of the issue. It causes data loss. Any alternative to solve this today. Link to comment Share on other sites More sharing options...
Gulshan Dogra Posted September 8, 2022 Report Share Posted September 8, 2022 Hi @joeldatabox and @Aldrine Einsteen, Welcome to the Enpass community. The Beta version of Enpass was released today, and the stable version addressing this issue will follow soon. Please bear with us while we work on this and accept my sincere thanks in advance for your patience and support. Link to comment Share on other sites More sharing options...
joeldatabox Posted September 15, 2022 Report Share Posted September 15, 2022 Hello everybody. @Gulshan Dogra glad that at least a beta version was made available (windows and mac). For linux (which I use) unfortunately it's still at version 6.7.2 of Sep 07, 2021. Any predictions for linux? Link to comment Share on other sites More sharing options...
Aldrine Einsteen Posted October 20, 2022 Report Share Posted October 20, 2022 Thank you @Gulshan Dogra. I got the Beta to test, but when installing in Mac, i found both beta and stable versions are 6.8.3. Does that mean i already have the updated versions? Can you shine some light on the beta version number? Link to comment Share on other sites More sharing options...
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