Mac Desktop and Nextcloud, Error code 970

paco · July 22, 2022

Hi. I'm using Enpass Mac Desktop 6.8.2 (1081) and I'm trying to sync to Nextcloud (I run Nextcloud 23.0.7). I have successfully synched via WebDAV with Nextcloud for years. But something has stopped working recently on my laptop. My mobile devices (IOS 15.6) continue to synchronise just fine.

I disconnected the sync on the mac desktop and then tried to re-establish it. For the WebDAV URL, I enter what Nextcloud tells me to enter:

https://MYSERVER/remote.php/dav/files/MYUSER/

I am then sent to the authentication page for my Nextcloud server. I click 'Login' and then I click 'Grant' to permit Enpass to have access. Nextcloud says everything is successful. When I go back to Enpass, however, it is not successful. Attached is a screenshot. "Something went wrong while syncing with Cloud. Error code: 970".

Can someone please explain Error code 970? And how can I get more information about what's going on?

Abhishek Dewan · July 25, 2022

Hi @paco

Welcome to the Enpass Community.

To assist you better with your query, please share the below details with me and I'll have this investigated for you -

The version of the OS you are using on your Mac.
If possible, could you please also DM me the details of a Demo account and share its URL, login-id and password? That will help us immensely in identifying the issue.

paco · July 25, 2022

I'm using MacOS Big Sur 11.6.6 (20G624). I'm willing to consider creating a demo account, but I'd like to try other techniques first. I'm super technical, so I can dig up log files, run in debug modes, or do anything else that would give more information. Is there a place where the Enpass app stores some detailed technical logs? Any way I can either turn them on or access them? Before I go granting access to my systems, please tell me how I can get more details out of the Enpass app.

Abhishek Dewan · July 26, 2022

Hi @paco

Thank you for sharing the details.

You can enable logs in our website version of our application. Here's how you can do it -

Go to Settings → Advanced → Logs → Enable.
Try synchronizing your laptop. When the error occurs, open the Enpass app and visit the same Settings as above and click on 'Show Logs'.
You can then copy the content of the logs in a .txt file and share it with me here or DM me.

Also, I would appreciate it if you could also share your laptop device details (Enpass and OS version) and if you are using any VPN/Antivirus service.

paco · July 27, 2022

Ok. The logs don't say anything useful at all. It's just the same few lines repeated over and over. I've added it at the bottom of this post. Amusingly '.txt' files are not allowed on the forums here. Only pictures. So I can't attach the text file of the logs.

While doing this, I discovered something really strange. If I go through the following process I get a different error:

Click Vault Settings and choose 'Connect'
Select Nextcloud

Paste in my nextcloud server

https://SERVER/remote.php/dav/files/USERNAME/

Enable 'Bypass SSL Certificate verification'
Click 'Connect'

At this point, I normally get redirected to my web browser where I authorise the connection. But when I enable 'bypass verification' I don't go to the web browser. The program immediately displays a red error Could not connect to specified WebDAV folder. Check your username and password. My web browser never gets activated.

That's weird. Nothing different is in the logs. It's still just the enable/disable proxy stuff.

You ask about VPN and anti-virus. I do use VPN sometimes, but these behaviours are consistent on and off the VPN. My company installs a lot of different security packages on this laptop, and I'm not sure exactly which ones they are. Crowdstrike Falcon is the only one I'm sure about. There's no well-known, heavyweight antivirus like McAfee, Symantec, or Kaspersky.

Here's the logs, for what they're worth.

Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Disabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Disabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Disabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Disabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Disabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Disabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Disabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Disabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Disabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Disabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Disabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Disabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Disabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Disabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Enabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Disabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Disabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Disabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection 
Info: [HTTP]  Disabling VERIFY SSL PEER/HOST 
Info: [HTTP]  Using AUTO Proxy detection

Abhishek Dewan · July 28, 2022

Hi @paco

Thank you for sharing the details.

While we look into this issue for you, if possible, could you please also DM me the details of a Demo account and share its URL, login-id and password? That will help us in getting to the root of this issue. We appreciate your co-operation in this matter.

Abhishek Dewan · July 29, 2022

Hi @paco

I appreciate you sharing all the details with me. I have forwarded all the details to our dedicated testing team and will get back to you soon with an update. Your patience in the meantime is appreciated.

#SI-3015

Abhishek Dewan · August 2, 2022

Hi @paco

We have reproduced the bug on our end, due to which this issue is occurring. Our dedicated team is now working on fixing it, and soon a patch addressing this issue will be released. We appreciate your patience in the meantime.

paco · August 2, 2022

That's great to hear. Thanks.

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