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Posted

Just started trying the new macOS Ventura Public Beta 4 and Enpass keeps crashing after input of the master password and confirming it with return, does not unlock the vaults. Is there any way around it?

Ventura is coming soon, so would be nice to see Enpass ready for it!

Posted

Hi @Cyril2000

Welcome to the Enpass Forums.

To assist you better with your query, please share the below details with me, and I’ll have this investigated for you -

  1. The version of the Enpass app you are using.
  2. Have you downloaded the Enpass app from the Windows Store or from our official website?
  3. Try disconnecting the internet, then launch the Enpass app and observe if the app is still crashing for you. If it is not crashing, then while the internet is disconnected, try removing the cloud account you are using for synchronization, enable the internet and re-launch Enpass to check if the app is still crashing. Also share the cloud service you are using to synchronize your data.
  4. Is the Enpass app showing you a crash report after the crash? If yes, kindly share it with me.

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