Business_User Posted August 30, 2022 Report Share Posted August 30, 2022 Hi, hope someone can give help. I've had Enpass running for months, I use it on every platform, the issue I have has just started occurring on Kubuntu. Enpass won't open and the output in terminal is: $ sudo snap run enpass mkdir: cannot create directory '/run/user/0': Permission denied /snap/enpass/12/snap/command-chain/desktop-launch: line 20: /snap/enpass/12/gnome-platform/usr/lib/x86_64-linux-gnu/libgtk-3-0/gtk-query-immodules-3.0: No such file or directory ERROR: /snap/enpass/12/gnome-platform/usr/lib/x86_64-linux-gnu/libgtk-3-0/gtk-query-immodules-3.0 exited abnormally with status 127 /snap/enpass/12/opt/enpass/Enpass: error while loading shared libraries: libcups.so.2: cannot open shared object file: No such file or directory Does anyone have any suggestions to fix? Other snap applications are working fine. Thanks in advance. Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted August 31, 2022 Report Share Posted August 31, 2022 Hi @Business_User Welcome to the Enpass Forums. Please share the version of the Enpass app and OS you are using on your device and I'll have this further investigated for you. Link to comment Share on other sites More sharing options...
Business_User Posted August 31, 2022 Author Report Share Posted August 31, 2022 Hey, thanks, The OS is Kubuntu 22.04 and the version of enpass is 6.6.3.835 packaged as a Snap It worked fine until the other day. I also use the same enpass vault on mac, iphone and windows, no problem with any of those. Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted September 1, 2022 Report Share Posted September 1, 2022 Hi @Business_User Thank you for sharing the details. I'm discussing the concern you reported with our dedicated team and will get back to you soon with an update. Your patience in the meantime is appreciated. #SI-3079 Link to comment Share on other sites More sharing options...
Ivarson Posted September 1, 2022 Report Share Posted September 1, 2022 isn't that an inoffical and old packing of Enpass? Link to comment Share on other sites More sharing options...
Business_User Posted September 1, 2022 Author Report Share Posted September 1, 2022 Thankyou, yes you're right. I got it working, the solution here was for me to uninstall the snap and simply reinstall this from the official PPA. Thinking back months ago to when I installed it originally my aim was to use snaps rather than using lots of different PPAs. 1 Link to comment Share on other sites More sharing options...
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