Warner701 Posted October 17, 2022 Report Share Posted October 17, 2022 Notified within app of new update = 6.8.3.1155 Initiate in-app update and receive "empty file download" error on multiple tries over 24 hour period. Current Enpass version = 6.8.2.1085. Previous in-app updates have been successful. System = Win7X64 updated through end of support + continuing micro-patches through 0patch service. What to do? DJ Received automated reply; assigned support ID = ECS-31940 Follow-up email sent Oct 7th; received automated reply; assigned support ID = ECS-32130 So, to clarify, ECS-31940 & ECS-32130 refer to the SAME problem. Link to comment Share on other sites More sharing options...
Mohit Thapa Posted October 18, 2022 Report Share Posted October 18, 2022 Hey @Warner701 Please accept my apologies for the inconvenience. In response to this forum feedback, I'll inform the relevant team to look into this and analyze why it hasn't been addressed. Yes, there might be a glitch where the Enpass Support Team hasn't received the ticket. Having said that, let me connect with you via DM. I'd appreciate it if you could review my message and reply so that I can check the details and proceed. Link to comment Share on other sites More sharing options...
Warner701 Posted October 18, 2022 Author Report Share Posted October 18, 2022 Further information: I am using free desktop app on WinPro 7x64. I have never purchased any additional apps or services from Enpass so name = Greg Keller unlikely to be in your system. original support email & reply: Dear dtj77prime@outlook.com, Thank you for contacting Enpass customer service. We acknowledge receipt of your request and a ticket has been created. Your ticket ID is ECS-31940. We will review your request and respond to you at the earliest, usually within 1-2 business days. Meanwhile, you can browse through our support section for frequently asked questions and user guide. Thank you for choosing Enpass. Assuring you best of our services. Warm regards, Enpass Support Team | https://discussion.enpass.io/ Stay connected on Twitter (@EnpassApp) and Facebook for the latest happenings in Enpass. Original Message: Notified within app of new update = 6.8.3.1155 Initiate in-app update and receive "empty file download" error on multiple tries over 24 hour period. Current Enpass version = 6.8.2.1085. Previous in-app updates have been successful. System = Win7X64 updated through end of support + continuing micro-patches through 0patch service. What to do? Link to comment Share on other sites More sharing options...
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