Rico Posted October 30, 2022 Report Share Posted October 30, 2022 Hello I need to change my lifetime license registered email, what do i need to do? I will be losing access to my current registered email. Link to comment Share on other sites More sharing options...
Manish Chokwal Posted October 31, 2022 Report Share Posted October 31, 2022 Hey @Rico, If you have purchased Enpass from PlayStore or AppStore, please try the following steps to move your license to a new mail ID: Open Enpass → Go to Setting → Account → Change email → select ‘Use Email’ <New mail ID> → Enter OTP which you received on new mail ID → Select Proceed when pop prompts. If changed successfully, perform step 1 on all the devices. Otherwise, kindly contact us on support@enpass.io along with the purchase receipt so that we can assist you better. Link to comment Share on other sites More sharing options...
Rico Posted October 31, 2022 Author Report Share Posted October 31, 2022 i change my email according the the steps provided but now i have a Enpass Lite license instead of pro lifetime. How do i get my Pro liftime license back? Link to comment Share on other sites More sharing options...
Manish Chokwal Posted November 1, 2022 Report Share Posted November 1, 2022 Hey @Rico, Please contact us on support@enpass.io along with the purchase receipt so that we can assist you better. Link to comment Share on other sites More sharing options...
flyingbirds Posted February 16 Report Share Posted February 16 On 10/31/2022 at 3:28 PM, Manish Chokwal said: Hey @Rico, If you have purchased Enpass from PlayStore or AppStore, please try the following steps to move your license to a new mail ID: Open Enpass → Go to Setting → Account → Change email → select ‘Use Email’ <New mail ID> → Enter OTP which you received on new mail ID → Select Proceed when pop prompts. If changed successfully, perform step 1 on all the devices. Otherwise, kindly contact us on support@enpass.io along with the purchase receipt so that we can assist you better. Hello, I am a bit confused. On MacOS I think I did this before and the desktop app says I have Enpass Lite plan (whats this?). When I tried on iOS it said I am limited to 10 or 25 items only. When I signed in with the original email I bought a lifetime access with I got the EnPass Premium Lifetime ALL ACCESS license. How can I make the email that says "lite plan" have the license of my Premium Plan? Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted February 16 Report Share Posted February 16 Hi @flyingbirds Please reach out to us at support@enpass.io and our team will get this investigated for you. We appreciate your kind understanding in this matter. Link to comment Share on other sites More sharing options...
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