Jump to content
Enpass Discussion Forum

Copying an email/username returns random 6 digits?


Dani
 Share

Recommended Posts

Hello, 

This issue is happening on both Macbook Air M1 & Mac Mini M1 for a few months now. 

It was very hard to pinpoint what app is causing the issue. When I kill Enpass and attempt to copy an email or a username (my job requires it), it's all fine, pasting what ive copied. 

But if I run Enpass it randomly starts pasting 6 digits (ie you copy youremail@gmail.com and when you attempt to paste it, you get 384302)

I'm pretty sure this is caused by Enpass somehow. I don't know how.

I'm running version 6.8.4 (1166) of Enpass and Ventura 13.0 (22A380) on both computers. 

Does anyone experience something similar? Any fix? 

 

Link to comment
Share on other sites

Hi @Dani

This is indeed very unusual behavior. For troubleshooting purposes, please create a manual backup of your data and then reinstall the app. If the issue persists, please share the below details with me, and I'll have this further investigated for you - 

  1. The version of the browser you are using.
  2. Is this issue occurring for all the saved Items or any particular ones? Kindly share the name of a few web pages on which you are facing this concern.
  3. Are you using any specific app (Antivirus/VPN) alongside Enpass that you think could be the culprit? It would help us in getting to the root of this issue.
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...