"Something went wrong while syncing"

[teeko]

I sync my Macbook and Android phone to a dropbox vault.  All of a sudden, without changing anything, the android app won't sync anymore.  I get only the message in the title of this post.

 

Please advise.

 

jv

 

[Abhishek Dewan]

Hi @teeko

On the devices on which you are facing this concern, please try the below steps -

1. Take a backup of the Enpass Data on your device.

2. Erase Everything.

3. Restore using the backup file.

4. Sync the Vault with the Dropbox Account.

If the issue persists, please share the below details -

1. The version of the Enpass app and OS you are using on your Android device.
2. A screenshot of the error occurring would be helpful.