kuk Posted January 5, 2023 Report Share Posted January 5, 2023 My conditions: MacOS 13.1 Ventura, Enpass 6.8.4 (1166) Since my upgrade to MacOS 13.1 Ventura Enpass freezes sooner or later, showing "Spinning wheel". This happens at once when switching Apple's new "Stage manager" on and off. Program window is still there but app is unreachable and showing the "spinning wheel". The connections to my browsers (Firefox, Safari) are broken. Any ideas what is wrong? Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted January 6, 2023 Report Share Posted January 6, 2023 Hi @kuk For troubleshooting purposes, please create a manual backup of your Enpass data and then reinstall the app. If the issue persists, kindly share the below details with me and I"ll have this further investigated for you - The number of Vaults, Items and attachments you have in your Enpass app. The cloud service (if any) you are using to synchronize your data. A screenshot of any error occurring and a short video showing this issue would be very helpful. (You can send the video to support@enpass.io and mention this forum) Link to comment Share on other sites More sharing options...
kuk Posted January 24, 2023 Author Report Share Posted January 24, 2023 Ok, I did the reinstallation. Made sure that all program components were deleted before. Then did the installation with the backup. The result was as expected: the same error - a waste of time. Enpass just can't cope with the new features in MacOS Ventura. I currently only access 3 Vaults that sync to other devices via WebDAV. No other cloud services. What's not to understand about the error description? The ENPass app no longer accepts any input - you only see the "spinning wheel" icon. Only a forced exit and restart of the program helps. And that several times a day... which is quite annoying. Since other users also have this problem, it should not be so clueless. Please for remedy. Link to comment Share on other sites More sharing options...
sdudulon Posted January 24, 2023 Report Share Posted January 24, 2023 Try to disable the 'Show Inline Autofill Popup Menu' feature => it should work. 1 Link to comment Share on other sites More sharing options...
kuk Posted January 24, 2023 Author Report Share Posted January 24, 2023 ???? Do we mean the same software? I can't find this feature. Where is it? Link to comment Share on other sites More sharing options...
kuk Posted January 24, 2023 Author Report Share Posted January 24, 2023 I assume you mean the respective browser extensions. I did that, although most of the performance is lost. I will test it. Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted January 25, 2023 Report Share Posted January 25, 2023 Hi @kuk We will gladly get this investigated for you. Kindly share the number of Vaults, Items and attachments you have in your Enpass app along with a screenshot of the 'spinning wheel' you are referring to. Link to comment Share on other sites More sharing options...
kuk Posted January 25, 2023 Author Report Share Posted January 25, 2023 Sorry, usually on MacOS "spinning wheel" is the mouse pointer in the Finder, which is displayed as a "spinning wheel" instead of an "arrow". This occurs when a process is (still) in progress or not responding (which is then casually called "freeze"). I didn't know that this has to be explained in more detail. The other questions are already answered? Otherwise I test the deactivation in the ENPass browser extension, although I see no obvious connection there... Link to comment Share on other sites More sharing options...
sdudulon Posted January 25, 2023 Report Share Posted January 25, 2023 Hi, I had same issue with inconstant spinning wheel. When i disabled in browser extension the 'Show Inline Autofill Popup Menu' i have no more freezes. But, perhaps it's not the same issue in your case.... Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted January 27, 2023 Report Share Posted January 27, 2023 Hi @kuk I'm discussing this concern with our dedicated team and will get back to you soon with an update. Thank you for your patience in the interim #SI-3256 Link to comment Share on other sites More sharing options...
kuk Posted February 1, 2023 Author Report Share Posted February 1, 2023 @sdudulon Thank you for your tip. That fixes the problem - have been running it that way for days. You do lose performance, but oh well.... :) 1 Link to comment Share on other sites More sharing options...
Matt R Posted September 19, 2023 Report Share Posted September 19, 2023 @Abhishek DewanI am using the Desktop app on a Mac with Ventura 13.5.1. It freezes instantly and is unusable. I cannot access any of my passwords...What do you recommend? Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted September 20, 2023 Report Share Posted September 20, 2023 Hi @Matt R Kindly also share the version of the Enpass app along with the number of Vaults, Items and attachments. Link to comment Share on other sites More sharing options...
Matt R Posted September 21, 2023 Report Share Posted September 21, 2023 Hi @Abhishek DewanI'm using 6.9.0 (1465) 1 Vault 116 Items 0 Attachments Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted September 22, 2023 Report Share Posted September 22, 2023 Hi @Matt R I've relayed this matter to our dedicated team, and they are currently investigating it on your behalf. Rest assured, I will provide updates to this forum as soon as more information becomes available. Your patience during this process is greatly appreciated Link to comment Share on other sites More sharing options...
Matt R Posted September 26, 2023 Report Share Posted September 26, 2023 @Abhishek Dewanany update? The product has become unusable at this point and heavily impacting my ability to work. I've relied on Enpass for over 4 years now but will need to switch to a different password manager. Link to comment Share on other sites More sharing options...
Johan S Posted October 2, 2023 Report Share Posted October 2, 2023 I can ensure you that this problem is not a "Ventura" issue, the same issue also exist in MacOS Sonoma. And it's not related to one specific browser. For me the behaviour is the same regardless if I run Firefox or Chrome. But per normal I am not foreseeing this being ever resolved - and Enpass team will most likely "not able to replicate" and ignore the problem many people are having. I am looking into replacement for this password manager at this point. Something I found out is that - if i restart my laptop it will work for a while - then it start freezing up again - there are no error messages only nothing happens and if I go to the standalone app and try to "lock" it i am only faced with the spinning wheel.. My guess is that there is a severe bug in how the extension are communicating with the standalone app and it's falling into some unexpected scenario or deadlock. I have: 1 Vault 161 Items 10 Attachments I also have it synced/connected to Google Drive. Can we please get some update that someone in Enpass Team is pulling their hair trying to fix this? Link to comment Share on other sites More sharing options...
Matt R Posted October 11, 2023 Report Share Posted October 11, 2023 Any update? Link to comment Share on other sites More sharing options...
sTaNy Posted October 13, 2023 Report Share Posted October 13, 2023 Have the same issue on Ventura and still having this problem with Sonoma. Enpass crashes after using the latest Google Chrome and Safari extension. I also tried now to deactivate the browser extension option Show Inline Autofill Popup Menu as a workaround. Hope you will find a solution as soon as possible. Latest Enpass version on Mac 6.9.1 (1512) 1 vault 703 items 12 attachements Best regards sTaNy Link to comment Share on other sites More sharing options...
janosch Posted October 20, 2023 Report Share Posted October 20, 2023 @Abhishek Dewan any update on this very annoying problem? Link to comment Share on other sites More sharing options...
janosch Posted October 20, 2023 Report Share Posted October 20, 2023 @Abhishek Dewan any update on this very annoying problem? Link to comment Share on other sites More sharing options...
Matt R Posted November 10, 2023 Report Share Posted November 10, 2023 @Abhishek DewanUpdate? Link to comment Share on other sites More sharing options...
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