Abi Posted January 30, 2023 Report Share Posted January 30, 2023 Guten Tag, ich benutze die neuste Enpass Version auf meinem Mac (Ventura 13.2) auf meinem iPhone 13 (IOS 16.3) und auf meinem Windows Rechner (Windows 11 Version 22H2) und habe eine Lebenslange Lizenz. Die Synchronisation zwischen Mac und iPhone klappt sehr gut. Windows kann sich seit neustem nicht mehr mit der Cloud synchronisieren. Es wird der Fehlercode 3042000 angezeigt. Ich habe den Tresor getrennt, die App gelöscht und neuinstalliert, den Pfad der Backupdaten geändert….nichts funktioniert. Was kann ich tun? Gruß Achim Link to comment Share on other sites More sharing options...
Abi Posted January 30, 2023 Author Report Share Posted January 30, 2023 Hello there, I use the latest Enpass version on my Mac (Ventura 13.2) on my iPhone 13 (IOS 16.3) and on my Windows machine (Windows 11 version 22H2) and have a lifetime license. The synchronization between Mac and iPhone works very well. Recently, Windows can no longer synchronize with the cloud. Error code 3042000 is displayed. I disconnected the vault, deleted and reinstalled the app, changed the backup data path...nothing worked. What can I do? Greetings Achim Link to comment Share on other sites More sharing options...
Thoughts? Posted January 30, 2023 Report Share Posted January 30, 2023 If you have a look at this earlier post, there appears to be a current issue syncing with iCloud. As you'll read, Enpass are aware and hoping to resolve the problem. Not ideal I know, but you could as a temporary option use a different cloud, until Enpass resolve it. Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted January 31, 2023 Report Share Posted January 31, 2023 Hi @Abi Welcome to the Enpass Forums. For troubleshooting purposes, please create a manual backup of your Enpass data then follow the below steps – Remove the synchronization from all the connected device. While doing so, you will also get an option to 'Delete data from iCloud'. Please proceed with it and after doing it, enable the synchronization again. Could you please check and confirm that the time setting is set to automatic on all the devices and there is no time difference? If they are not, kindly set it to automatic. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists. If you have enabled iCloud Advanced data protection, try disabling that setting and check if the issue persists. Link to comment Share on other sites More sharing options...
Abi Posted February 3, 2023 Author Report Share Posted February 3, 2023 Hallo, ich habe alle Ihre Punkte gecheckt und angewendet. Leider bekomme ich auf meinem Windows 11 PC immer noch die gleiche Fehlermeldung. Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted February 3, 2023 Report Share Posted February 3, 2023 Hi @Abi Thank you for trying the steps I shared in my post. Kindly share the below details with me and I'll gladly get this further investigated for you - Are you using any Firewall/VPN/Antivirus service on your Windows 11 device? Have you enabled iCloud data protection? Link to comment Share on other sites More sharing options...
Abi Posted February 6, 2023 Author Report Share Posted February 6, 2023 Firewall Windows defender ist ausgestellt, obwohl ich die lieber laufen lassen würde. VPN ist ebenfalls ausgestellt. Icloud erweiterter Datenschutz ist nicht aktiviert. Die Tresore wurden auf allen Geräten von der ICloud getrennt und zusätlich die Daten gelöscht. Ich bin ratlos Link to comment Share on other sites More sharing options...
Abi Posted February 6, 2023 Author Report Share Posted February 6, 2023 Die Zeiteinstellung steht bei allen Geräten auf automatisch Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted February 6, 2023 Report Share Posted February 6, 2023 Hi @Abi Thank you for sharing the requested details. I'm discussing this case with my dedicated team and will get back to you soon with an update. We appreciate your patience in the interim. #SI-3230 Link to comment Share on other sites More sharing options...
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