Edge Browser extension not filling some specific website ?

[Octapus]

Hello all

Under Ventura 13.2.1 and enpass 6.8.5, when visiting ebanking of one of the four largest Greek banks , extension freezes and I have to enter credentials manually. Quite anoying!

Microsoft Edge Version 110.0.1587.57

My Enpass was downloaded from Apple store & database stores around 320 items, (around 1,5 mb) if that helps.

Edited March 1, 2023 by Octapus

[sgrienen]

Hi,

I've checked what happens in the Developer Tools of Edge, and I could see following in the Console when trying to fill login and password with the proposed ones from Enpass extension :

Anyone an idea why ?

Thanks !

s

[Abhishek Dewan]

Hi @Octapus @sgrienen,

I will gladly get this checked for you. @Octapus, could you please confirm the version of the Enpass Extension and if you are facing this issue on any other webpages as well? If yes, kindly share them too.

@sgrienen, for a thorough investigation of this concern, please share the version of the Enpass app, OS, Enpass Extension, and Edge browser you are using along with a few webpages on which you are facing this issue.

 

[Octapus]

Extension version is  6.8.3 and luckily no other web pages cause problems.

[sgrienen]

App is 6.8.5 on latest MacOS, and extension is 6.8.3. And same for me, it's not happening very often, but on a very specific website... if you want to know which site, I rather share that in a private message, I don't want to expose everything on that forum. Edge is on version 110.

Edited March 1, 2023 by sgrienen

[Abhishek Dewan]

Hi @Octapus@sgrienen

Thank you for sharing the details.

I have forwarded this concern to our dedicated team and will get back to you soon with an update. @sgrienen,please DM me the webpage on which you are facing this concern and I will also get it checked.

#SI-3293

[Octapus]

Goodmorning. Any news on this?

[Abhishek Dewan]

Hi @Octapus

Upon a thorough discussion and investigation, we were able to reproduce the bug. Our development team is now working on fixing it as a priority, and a patch addressing this issue will be released soon. We appreciate your kind patience and cooperation in the interim.

[Octapus]

@Abhishek DewanHello

Unfortunately still nothing on this bug. Totally unacceptable! More on, additional web banking major sites are being affected (thus ALL users in Greece). You can also reproduce the bug to: Winbank and NBG 

 

Please respond asap

 

Thank you

[Abhishek Dewan]

Hi @Octapus

Our development team is already aware of this issue, and they are working on fixing it. Unfortunately, I will be unable to share any ETA at the moment. Rest assured, I will update this forum when a fix for this concern is released. We appreciate your patience in the meantime and apologize for any inconvenience caused to you in this matter.

[Abhishek Dewan]

Hi @Octapus

After an in-depth investigation into the matter you reported, our team worked diligently to replicate the issue you mentioned. We employed a range of testing scenarios and configurations to ensure accuracy and thoroughness. Regrettably, despite our best efforts, we were unable to recreate the problem as described.

Meanwhile, we have released updates for both the Enpass app and the Extension, bringing them to versions 6.9.0 and 6.8.6, respectively. We suggest that you update the app and Extension to their most recent version.