Problems with Mobile

[Francisco Cardoso]

Hi this is a compilation of the issues im getting.

Cannot have more than two vaults open on Android Client.

Everyonce in a while i am unable to sync the android client with google vaults and the disconnect option doesnt work and have to reset whole app.

[Abhishek Dewan]

Hi @Francisco Cardoso

Welcome to the Enpass Forums.

I will gladly assist you with all your queries.

"Cannot have more than two vaults open on Android Client" - 

Kindly ensure that you are registered on the Android version of the app with the email address associated with a Pro or Premium license. Although Enpass is free to use on Desktop devices, there are certain restrictions when you use the free version on mobile devices like limited Vaults, limited Items etc.

If the issue persists, please share the version of the Enpass app and OS you are using, along with a screenshot of the error.

"Unable to sync the android client with google vaults"  -

For troubleshooting purposes, please create a manual backup of your Enpass data then follow the below steps –

1. Remove the synchronization from all the connected devices. While doing so, you will also get an option to 'Delete data from Google Drive'. Please proceed with it and after doing it, enable the synchronization again.
2. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.

If the issue persists, please share the below details -

1. The version of the Enpass app and OS you are using.
2. Any Firewall/Antivirus/VPN service you are using.
3. A screenshot of the error occurring would be helpful.