paulsiu Posted May 27, 2023 Report Share Posted May 27, 2023 I Install Enpass Portable to my USB drive and then created a new vault, then I made a backup of the vault from enpass desktop, then proceed to restore backup to the new vault on the Enpass Portable. I get the error Internal error -995. What could be the problem here. Note: Linux desktop version: 6.8.5 Linux Portable version: 6.6.1 Link to comment Share on other sites More sharing options...
paulsiu Posted May 28, 2023 Author Report Share Posted May 28, 2023 I was able to use the windows version (also version 6.61) of enpass portable to import the backup. Once the backup is retored to a new vault. We can use the linux version of enpass to access the vault, so in the end the issue is that linux version of enpass portable is unable to restore from backup. Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted May 29, 2023 Report Share Posted May 29, 2023 Hi @paulsiu Please share the exact version of the Linux OS you are using and I will gladly get this investigated for you. Link to comment Share on other sites More sharing options...
paulsiu Posted May 29, 2023 Author Report Share Posted May 29, 2023 It is Pop OS 22.04 LTS, which should be equivalent to Ubuntu 22.04 LTS. The OS is using the kernal Linux 6.2.6-76060206-generic x86_64. Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted May 30, 2023 Report Share Posted May 30, 2023 Hi @paulsiu Thanks for sharing the requested details. I have forwarded this concern to our dedicated testing team for a thorough analysis and will get back to you soon with an update. Your patience and cooperation in the meantime are appreciated. #SI-3366 Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted June 1, 2023 Report Share Posted June 1, 2023 Hi @paulsiu Our dedicated team is looking into this concern for you. However, we require some additional information in this case. Could you please confirm the data location you are choosing to store the Enpass data. i.e in pendrive or in the local system? Link to comment Share on other sites More sharing options...
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