Autofill not working on multiple pages

[AnakinCaesar]

Hello,

for quite some time (1-3 months) I have a persisting issue, regardless of browser and pc.

I have the latest Enpass Version (6.8.6 (1360)) installed on both systems (Win 11 Pro, 22H2, 22621.1848). One is a clean install, just fresh Windows from 2 days ago. Nothing else installed.

Both Chrome and Edge show the same problem, with the extension installed from enpass.io direct links to the store pages. (V6.8.6)

The problem is as follows:

icloud.com autofill not working: email will be filled out, then NO more action is possible. Can't procede with ENTER, click on arrow or anything. Have to reload webpage to gain access to field again.

 

login form for Sonarr, Radarr, etc. not working at all. Dropdown provides correct fillout, but after selection nothing will be filled out. Same goes for extension button on top - correct information will be displayed but not filled in.

This issue is quite some pain, as its basic function is not working anymore. Please update for a fix QUICKLY (1-5days!)

Thank you.

 

Edited June 19, 2023 by AnakinCaesar

[Abhishek Dewan]

Hi @AnakinCaesar

Welcome to the Enpass Forums.

To assist you better with this concern, please share the version of the Enpass Extension, the version of the browser along with the URL of all the webpages on which you are facing the auto fill issue.

[AnakinCaesar]

Enpass Extension Version is mentioned in the 1st post.

Edge Version: 114.0.1823.51

Chrome Version: 114.0.5735.134

Links not working:

https://www.icloud.com

other ones are private links I will not post publicly here.

[Abhishek Dewan]

Hi @AnakinCaesar

You can DM me the links of rest of the webpages and I'll get it checked for you.

[AnakinCaesar]

I will send you a DM

[AnakinCaesar]

Wrote the DM, no reply here and via DM. So whats going on?

Edited June 25, 2023 by AnakinCaesar

[Abhishek Dewan]

Hi @AnakinCaesar

I have been waiting for your DM and it seems I have not received it. Kindly DM me the links of rest of the webpages again and I'll get this concern checked for you.

[AnakinCaesar]

21 hours ago, Abhishek Dewan said:

Hi @AnakinCaesar

I have been waiting for your DM and it seems I have not received it. Kindly DM me the links of rest of the webpages again and I'll get this concern checked for you.

I tried it a second time, hopefully, it is working now.

[AnakinCaesar]

On 6/26/2023 at 1:03 PM, Abhishek Dewan said:

Hi @AnakinCaesar

I have been waiting for your DM and it seems I have not received it. Kindly DM me the links of rest of the webpages again and I'll get this concern checked for you.

So appereantly I cannot send any DMs, my first 2 got lost, when you wrote me and I tried to reply, I always get a ***FORBIDDEN*** popup and nothing else. I guess something is broken here. 

[Abhishek Dewan]

Hi @AnakinCaesar

Apologies for the hassles caused to you in this matter.

Could you please share the URL's on support@enpass.io? I will then get this checked for you on priority.

[Andrew Polishchuk]

Hello. I have the same problem, but for me Autofill pop-up just doesn't show.

macOS Monterey 12.6.7 

Enpass 6.9.0

Vivaldi Version: 6.2.3060.3

Links not working: All, for example - 

https://www.icloud.com

 

 

Edited June 28, 2023 by Andrew Polishchuk

[AnakinCaesar]

Hello @Abhishek Dewan,

 

As for your request I send the information via email, this is the support number I got: ECS-39569.

Thank you for looking into this.

[Abhishek Dewan]

Hi @AnakinCaesar @Andrew Polishchuk

@AnakinCaesar thank you for providing the requested details via email. I have forwarded this information to our QA team for further analysis and discussion. Rest assured that I will keep you updated on the progress of this issue as soon as I have more information. Your cooperation in the meantime is greatly appreciated.

SI-3385

[AnakinCaesar]

Thank you @Abhishek Dewan for the update. I'll eagerly await a reply and hope a fix will be found withing a few days!

[Abhishek Dewan]

Hi @AnakinCaesar @Andrew Polishchuk

Our team successfully replicated the bug responsible for the disruption of autofilling on icloud.com. We are actively working on a patch to resolve this issue, which will be released soon.

@AnakinCaesar Regarding the login forms you provided for Sonarr and Radarr, we haven't been able to reproduce the problem thus far. To assist us in identifying the bug, please provide us with the exact steps you are following. This information will greatly aid our investigation. Also, if you are using a specific environment for the local address you shared, please confirm this. If you prefer to share this information privately, feel free to send me a DM.

[AnakinCaesar]

Hi @Abhishek Dewan

 

thanks for the update on icloud.com! 

As for Sonarr and Radarr, it's whenever I open the site and click inside the login form, the popup shows. I unlock the vault, and click on the corresponding entry. Then nothing happens. Only thing that may cause some Issues I can think of is the following:

I have my domain with multiple sub-domains, which all have different login credentials. Saved with diffenet entries. Shown in the pictures attached. Maybe this is causing an issue? The blank space is the main domain

[Abhishek Dewan]

Hi @AnakinCaesar

Upon conducting a comprehensive analysis of the screenshot you provided, it appears that you have included a URL with an "https" prefix. However, due to security considerations, Enpass currently does not support autofilling for URLs with "https" on "http" websites. I kindly request you to either modify the URL to "http" or create a new item specifically for "https" websites.

[AnakinCaesar]

Thank you! This resolved the issue.

I have now created an entry for the "http" sites, aswell as one entry for the "https" sites. Eveything works perfectly now.

Thank you again.

 

Only part missing is the icloud freeze, but I'll wait for it to be fixed.

Edited July 7, 2023 by AnakinCaesar
forgot half of the problem

[AnakinCaesar]

On 7/7/2023 at 2:15 PM, AnakinCaesar said:

Only part missing is the icloud freeze, but I'll wait for it to be fixed.

Any update on this part? It's been a while and is still not working.

[Abhishek Dewan]

Hi @AnakinCaesar

Our dedicated development team is already aware of this issue and is working on fixing the bug. Unfortunately, I will be unable to share any ETA at the moment but will be sure to update this forum once I have more information related to this case. Any inconvenience caused is deeply regretted.

[maxXx]

I have same problem with icloud.com.