Does not recognize master password on windows 7, but recognizes on windows 10

[Fernando]

I am using enpass with dropbox already a few years, at home (win10) and at work (win7).

Now in win7, it is no longer recognizing the master password.
Already in win10 it continues to run normally.

Any idea?
How do I clear the current configuration of the enpass, and reconfigure with the dropbox?

Edited April 26, 2018 by Fernando

[Anshu kumar]

Hi @Fernando 

Sorry for the trouble you are going through. Please have a look at these troubleshooting steps for the master password not working.

13 hours ago, Fernando said:

How do I clear the current configuration of the enpass, and reconfigure with the dropbox?

To do so, please follow these steps:

• Quit Enpass (If running).
• Go to User Document Folder --> Select Enpass Folder --> Rename it as backupEnpass.
• Now open Enpass and restore your database from Dropbox.

Hope this helps!

[Fernando]

10 hours ago, Anshu kumar said:

To do so, please follow these steps:

• Quit Enpass (If running).
• Go to User Document Folder --> Select Enpass Folder --> Rename it as backupEnpass.
• Now open Enpass and restore your database from Dropbox.

Hope this helps!

Thanks man!

Solved.