Dropbox Sync Error 209976

[Ryushin]

I'm running Debian Bookworm.  Every time I sync to Dropbox, within a few minutes I get a sync error:

Something went wrong while syncing with Dropbox.  Error code: 209976

I've disconnect and reconnected the sync.  Deleted the Enpass folder on Dropbox, etc.  I have three people syncing to the Dropbox folder.  I'm using the free 2GB Dropbox account.  After completing the sync, it gives me this error within a few minutes.

I was having a similar problem with pCloud but it finally "stuck" and it's working, not sure what the sync error was on that though.

[Amandeep Kumar]

We are working on the issue which you reported but we require some additional information from you. Request you to please try the below steps and share your findings with us -  

• Disconnect sync from Dropbox. 
• Take a manual backup of the data 
• Perform erase everything operation from Enpass Settings → Advanced 
• Setup and create a new vault then sync it to the Dropbox account after creating the vault. (Keep same password as the master password while creating the new vault) 

Also, If you are using different Enpass versions on different platforms or devices then please update Enpass app to 6.9.0 (and above versions). 

If the issue still persists then, Please share these details: 

Are you using a different version of Enpass on any other devices? If yes, please share the device info and their versions. 

• Does this issue occur after the recent update? 
• If possible, could you please share your previous Enpass version on android device? 
• Have you tried the same sync on different platform (like windows). 
• Can you provide more details or steps after which the issue started occurring? A short video in this case would be helpful. 

Your cooperation in this matter is greatly appreciated. 

For more information and help, feel free to contact us via the same email, and we will be happy to assist you. Also, visit our user manual.