Damasta Posted June 5 Report Share Posted June 5 (edited) Folks, the latest update will not launch on Arm64 Snapdragons anymore. This is A DISASTER, as all our work devices are Snapdragon based and we now can't access our vaults anymore! Symptons and steps to repro: 1. Get a Snapdragon and install current Windows 11. 2. Get Enpass from the Store. 3. Run Enpass and observe the brief flash of the CMD box - then either nothing or a brief flash of the Enpass welcome screen. Silent close, no error. We tested on both current Windows 11 Dev Preview as well as Release - both will not run Enpass. The event log only provides this: Faulting application name: Enpass.exe, version: 6.11.0.0, time stamp: 0x6659d5aa Faulting module name: Enpass.exe, version: 6.11.0.0, time stamp: 0x6659d5aa Exception code: 0xc000001d Fault offset: 0x00088382 Faulting process id: 0x3178 Faulting application start time: 0x1DAB74A2F15B363 Faulting application path: C:\Program Files\WindowsApps\SinewSoftwareSystems.EnpassPasswordManager_6.110.1694.0_x86__fwdy0m65qb6h2\EnpassBridge\Enpass.exe Faulting module path: C:\Program Files\WindowsApps\SinewSoftwareSystems.EnpassPasswordManager_6.110.1694.0_x86__fwdy0m65qb6h2\EnpassBridge\Enpass.exe Report Id: 45823d69-3897-4c0a-9445-b9dc23173e1d Faulting package full name: SinewSoftwareSystems.EnpassPasswordManager_6.110.1694.0_x86__fwdy0m65qb6h2 Faulting package-relative application ID: App We can confirm it still works on x64, but those are not part of our production environment. Please fix this ASAP! And in future, please make sure you test on Snapdragons before releasing, ok? Edited June 5 by Damasta Link to comment Share on other sites More sharing options...
Damasta Posted June 6 Author Report Share Posted June 6 I am happy to report that the Enpass team identified the issue, fixed it, published it to the MSFT Store and the Store is now pushing the fix to our Snapdragons. All within ~24 hours. (surprised the Store approved and pushed the updates so quickly!) So while this shouldn't have happened in the first place, I am impressed how fast this got resolved. THANKS team! Link to comment Share on other sites More sharing options...
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