paulsiu Posted July 26 Report Posted July 26 I have notice that recently that autofill to chase bank has stopped working. Any idea what might be at fault and how to work around it? https://secure.chase.com/web/auth/dashboard#/dashboard/overviewAccounts/overview/index I am using firefox, but I don't think this is a browser issue but more of a site field issue. 1
BdE Posted July 29 Report Posted July 29 I too am having the same issue on Brave, Firefox, Chrome, and Edge browsers. It started last Thursday (or so). Any help would be appreciated. 1
Amandeep Kumar Posted July 30 Report Posted July 30 I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-3915
BdE Posted August 7 Report Posted August 7 In case anyone is interested, I've found the solution: https://bitwarden.com/products/personal/.
paulsiu Posted August 8 Author Report Posted August 8 I have made some attempt to rename the user name and password fields thinking that Chase is using non-standard fields, but that didn't seemed to fix the issue.
BdE Posted August 8 Report Posted August 8 It's an Enpass issue. I switched to the free Bitwarden app and it works fine.
alleycat Posted August 8 Report Posted August 8 It's not just Chase. I'm having the same auto logon issue with my local credit union just recently also.
Amandeep Kumar Posted August 9 Report Posted August 9 @alleycat Please share URL of credit union website. 1
alleycat Posted August 13 Report Posted August 13 On 8/9/2024 at 5:11 AM, Amandeep Kumar said: @alleycat Please share URL of credit union website. https://secure.rallycu.com/rallycu/uux.aspx#/login
paulsiu Posted August 14 Author Report Posted August 14 Following up, is there any news? As for config Platform: Linux and MacOS Enpass desktop version: 6.10.1 (1661) Enpass Extension version: 6.9.4.1 1
paulsiu Posted August 20 Author Report Posted August 20 The question was posted back close to a month ago. Will Enpass be able to give a solution to the issue any time soon? 1
alleycat Posted August 21 Report Posted August 21 On 8/9/2024 at 5:11 AM, Amandeep Kumar said: @alleycat Please share URL of credit union website. Forgot to add software versions. Enpass Beta 6.11.2 (1751) Enpass Firefox extension 6.9.4.2 Windows 10 Home 22H2 Firefox 129.0.1 (64-bit) Problem URL https://secure.rallycu.com/rallycu/uux.aspx#/login The extension works fine for all other sites that I use...
Brant Posted September 2 Report Posted September 2 Is there any update that can be shared on when this issue will be fixed? 1
Tarun Singh Rawat Posted September 4 Report Posted September 4 Our technical team has acknowledged the issue and is actively working on a solution. Fixing this bug may take some time, and the resolution will be included in the future updates of the application. We appreciate your patience and understanding. 1
LeK Posted September 9 Report Posted September 9 Same issue. I was hoping it would be fixed by now. 1
paulsiu Posted September 19 Author Report Posted September 19 Notice there was an update today, but unfortunately it did not resolve the issue. Thanks for the update.
fermati Posted September 22 Report Posted September 22 Same issue here for the last 2 months, and the latest Enpass update did not bring a solution.
sharky Posted September 27 Report Posted September 27 Same Issue (brave, edge, Chrome) any web site with login If the form contains a username and password, it's fine. If the form is in two steps, the username is validated, but it doesn't continue the autofill.
fermati Posted September 27 Report Posted September 27 I hope this may help the development team. I used 2FA with Chase, and the problem only happens on the Chase front page where you enter your username and password. The username is saved on the login page so it does not have to be entered each time, but the password has to be manually retrieved within Enpass. After that login you need to request a code from Chase. When the code is delivered as a text message, I enter it on the page and the password has to be re-entered for confirmation, which on that 2FA page is automatically filled in by Enpass. So the problem is only on the main page. It is likely that Chase and possibly alleycat's credit union have changed something that Enpass cannot properly deal with at this time.
fermati Posted October 14 Report Posted October 14 Today Enpass 6.11.4 was released and it solved the problem of Enpass not being able to come back to the front when the application was closed with "Hide dock icon when the main window is closed". But the update did not resolve the login problem that several here have encountered with the Chase login. alleycat, are you still having the problem with your credit union? Any progress to report on resolving the issue, or any possible time frame to do so? It has been happening for quite a long time now.
joekro Posted October 16 Report Posted October 16 Update? It's been a few months. Also www.prudential.com seems to have the same problem.
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